User Support Field Technician I

Insight Global; Austin (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

Insight Global is seeking an onsite desktop support and field services technician to assist employees at clinics and offices in Austin, TX. You will resolve hardware, software, network, and application issues while delivering excellent customer service, acting as the primary IT contact for assigned sites.

Travel between locations, imaging and deploying devices, and AD management are core duties. The role requires a 2+ year background in IT hardware/software maintenance, familiarity with Windows

Qualifications

• Associate degree or equivalent experience.
• 2+ years of computer/hardware/software maintenance experience.

Responsibilities

• Provide onsite desktop support at clinics and offices.
• Serve as the primary IT contact for designated sites and troubleshoot issues.
• Deploy, image, install, and maintain hardware and software; manage AD accounts.
• Troubleshoot hardware, software, network, and end-user applications.
• Occasionally provide after-hours on-call support; travel between locations as needed.

Skills

Windows OS troubleshooting

Active Directory

Microsoft Office Suite

Education

Associate degree or equivalent experience

Tools

Imaging and device deployment

Cisco phone systems

EMR/EPM systems

Job description

Job Description

This role is an onsite desktop support and field services technician role. Supporting employees at assigned clinics and office locations. The person acts as the primary IT contact for those sites, helping resolve hardware, software, network, and application issues while providing excellent customer service. The role reports to the User Support Supervisor. Provide daily support through site visits, phone calls, emails, and ticket responses.Troubleshoot and resolve escalated technical issues across all facilities. Support workstations, laptops, printers, scanners, docking stations, and more.Deploy, image, install, and maintain hardware and software. Add and manage computers in Active Directory. Support Microsoft Windows operating systems and end-user applications. Verify network connectivity and troubleshoot connectivity issues. Maintain ticket documentation and ensure issues are resolved within service-level expectations. Provide occasional after-hours on-call support. Travel between clinic and office locations as needed.

Skills and Requirements

• Associate degree or equivalent experience.
• 2+ years of computer/hardware/software maintenance experience.

Familiar with:

• Microsoft Windows systems
• Active Directory Ticketing Systems
• Microsoft Office (Excel, Outlook, Word)

Strong ability troubleshooting windows, hardware, Microsoft apps, cisco phones systems.Great customer service skills.Ability to lift up to 50 pounds.A+ Certification (required within the first year if not already obtained).Experience supporting healthcare users and EMR/EPM systems.Experience with imaging and deploying devices.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].