User Support Analyst

V-Soft Consulting Group, Inc.; Raleigh (NC); On-site; USD 76,000 - 101,000; Full time

Job summary

A leading IT services company seeks a User Support Analyst to provide technical support and user training. This entry-level position is perfect for those with an associate degree in IT or relevant experience, promising growth and valuable benefits within a fast-paced environment.

Benefits

Medical benefits

401(k) plan

Dental and Vision benefits

Qualifications

• 3 years experience in IT preferred.
• 1-5 years for GED holders.
• Must possess relevant technical skills.

Responsibilities

• Diagnosing and resolving hardware and software issues.
• Assisting users with technical problems via phone, email, or Microsoft Teams.
• Maintaining and updating computer systems.

Skills

Technical problem-solving

User training

Documentation

Education

Associate degree in computer science or IT

High School diploma or GED

Job description

Primary Location: Raleigh, North Carolina

V-Soft Consulting is currently hiring for a User Support Analyst for our premier client in Raleigh, North Carolina.

Education And Experience »

• Associate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in the information technology field related to the position’s role; or
• High School or General Educational Development (GED) diploma and 1-5 years of experience in the information technology field related to the position’s role; or an equivalent combination of education and experience.
  
  

What You’ll Do

Job Responsibilities:

• Diagnose and resolve hardware, and software issues.
• Assist users with technical problems via phone, email, or Microsoft Teams.
• Perform regular updates and maintenance on computer systems.
• Install and configure operating system and software applications.
• Set up and maintain hardware, including computers, printers, and peripherals.
• Create and update technical documentation and user guides.
• Track and manage support tickets, ensuring timely resolution.
• Provide training to users on new systems and software.
• Escalate complex issues to higher-level support or specialized teams.
  
  

Interested?

Qualified candidates should send their resumes to [e-mail]

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call [phone].

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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