Salesforce Field Service Support Analyst

Aggreko; New Iberia (LA); Remote; USD 75,000 - 95,000; Full time

Job summary

Aggreko is seeking a Salesforce Field Service Support Analyst to manage system configurations and data for Salesforce Field Service, ensuring it meets organizational needs. This role requires strong project management and data management skills, involving configuring the platform and providing user support, while working in a safety-focused culture. A competitive compensation package including bonuses and career growth opportunities is offered, tailored for candidates willing to make a difference in the energy sector.

Benefits

Competitive compensation package

Annual bonus program

No premium cost medical plan option

Paid training programs

Career growth opportunities

Safety-focused culture

Qualifications

• Strong project management skills and strong data management capabilities.
• Ability to build strong working relationships across teams.
• Experience with Continuous Improvement Processes is a plus.

Responsibilities

• Configure and customize the Salesforce Field Service platform.
• Manage data imports/exports and troubleshoot issues.
• Provide training and support to internal users.

Skills

Project Management

Data Management

Training & Support

Communication Skills

Problem Solving

Education

Bachelor's degree in Business Administration, Information Systems or Computer Science

Salesforce Administrator Certification

Salesforce CPQ Specialist Certification

Job description

We're a global leader in providing energy solutions that help businesses grow and communities thrive.

We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

We’re looking for a Salesforce Field Service Support Analyst, located anywhere in North America, to support our Salesforce Field Service by managing system configurations, data, and providing internal customer support to ensure the platform meets our organization’s needs.

Why Aggreko? Here are some of the perks and rewards.

• Competitive compensation package
• Annual bonus program tied to company and individual performance
• No premium cost medical plan option available
• Paid training programs
• Career growth opportunities
• Safety-focused culture

What you’ll do:

• Configure, customize, and administer the Salesforce Field Service platform
• Manage data imports/exports, troubleshooting issues, and utilize Salesforce tools such as Process Builder, Flow, and Reports/Dashboards
• Analyze and resolve system issues, optimize workflows, create standard work procedures, provide trend analysis, and advise stakeholders
• Provide training, documentation, and support to internal users
• Handle multiple tasks, prioritize requests, identify, roll out enhancements, and coordinate with stakeholders to support strategic and operational goals
• Ensure data quality through cleansing, assist with regression testing, and generate accurate reports
• Understand field service operations and how Salesforce supports scheduling, dispatching, and mobile workforce management

You’ll have the following skills and experience:

• A bachelor’s degree or equivalent years of experience in business administration, Information Systems, Computer Science, or a related field preferred; Salesforce certifications (e.g., Salesforce Administrator, Salesforce CPQ Specialist) are highly advantageous
• Strong project management, data management, training & support abilities
• Ability to build strong working relationships across teams and excellent written and verbal communication skills
• Solid business acumen, problem-solving capabilities, effective time management, organization, and leadership skills
• Experience with Continuous Improvement Processes is a plus

Find out more and apply now.

Bring your energy. Grow your career.

#LI-HT1

#LI-Remote

Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.