Technical Support Analyst (Remote Position) New Austin, Texas

Ho2 Systems LLC.; Austin (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in IT talent acquisition seeks a Technical Support Analyst for a remote position. The ideal candidate will provide technical assistance, system monitoring, and documentation support. Strong problem-solving skills and a keen attention to detail are critical for ensuring effective utilization of applications and systems.

Qualifications

• Experience providing user assistance and support for application issues.
• Solid understanding of computer operations, information systems, and security.

Responsibilities

• Provide technical support for application-related issues.
• Monitor and maintain applications and systems.
• Develop user guides and documentation.

Skills

Problem-solving

Detail-oriented

Communication

Job description

At Ho2 Systems, we connect top IT talent with exciting career opportunities across diverse industries. Whether you're seeking contract, contract-to-hire, or full-time roles, our expert recruiters are here to match you with positions that align with your skills and career goals. Explore our job listings today!

Technical Support Analyst (Remote Position)

Austin, Texas

Job Summary:

We are seeking an experienced Support Technician to provide technical assistance and user support for a variety of applications and systems within DFPS. The technician will assist in system monitoring, application troubleshooting, software development support, and documentation. The ideal candidate is detail-oriented, with strong problem-solving skills and a solid understanding of computer operations, information systems, and information security.

Key Responsibilities

• Provide technical support and assistance for application-related issues.
• Monitor, maintain, and provide guidance on system and application usage.
• Assist in the design, development, testing, and maintenance of applications and subsystems.
• Support the upgrade of existing applications and ensure proper security controls are maintained.
• Develop user guides and procedure manuals.
• Prepare reports, briefings, and evaluations on system performance and utilization.
• Document service records in accordance with standards and regulatory requirements.
• Communicate effectively with users and team members to ensure understanding of system functionality.
• Participate in requirements-gathering sessions and assist in process documentation.
• Provide training as needed to ensure user proficiency with applications.
  
  

Work Location & Hours

• 100% Remote (Telework within the United States)

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