User Study Proctors

Cloud BC Labs; Cupertino (CA); On-site; USD 65,000 - 92,000; Full time

Job summary

Cloud BC Labs Inc. is seeking a User Study Proctor to lead in-person data collection for foundational research in Audio and Vision products.

You will recruit participants, moderate studies, and ensure protocol adherence to gather high-quality quantitative and qualitative data. Workdays are Monday through Friday 7:30am–5:30pm in a secure Cupertino/Sunnyvale facility; you will coordinate with cross-functional teams and support data processing and basic analysis to summarize findings for product

Qualifications

• Experience conducting human studies or related research.
• Ability to design and manage participant recruitment and scheduling.
• Proficiency with data collection and privacy protocols.
• Strong customer service and participant experience.
• Experience with both qualitative and quantitative data collection.
• Ability to operate in a secure lab environment.

Responsibilities

• Recruit subjects for studies with diversity criteria.
• Moderate in-person user studies with complex protocols.
• Provide a high-energy participant experience.
• Ensure protocol compliance and document deviations.
• Collect quantitative data from study devices.
• Collect qualitative feedback from users.
• Track study progress and issues; report to stakeholders.
• Prepare study device setup and troubleshoot equipment.
• Coordinate participant correspondence and compensation.
• Collaborate with data consumers to streamline processes.
• Prepare project presentations and share findings with leadership.

Skills

Excellent communication

Organized

Fast-paced environment

Multitasking

User testing methodologies

Troubleshoot data collection systems

Tools

Numbers

Matlab

JMP

Python

R

Job description

Role:

User Study Proctor

Location:

Cupertino, CA

Job Type:

Full Time

Objective/ Engagement Overview - User Study Proctors

We are looking for user study proctors to complete data collection for ongoing foundational research informing product design in the Audio and Vision space.

Skills:

• Excellent communication skills
• Organized
• Work exceptionally well in a fast-paced environment
• Able to multitask between tasks/projects
• Familiar with user testing methodologies like interviews, surveys, observations, diary study
• Troubleshoot various technical data collection systems

Assumptions:

• Candidate must have had relevant experiences from a prior academic/professional role (especially dealing with human research and conducting studies).
• Good candidates usually come from the following fields:
• Human Factors
• Human Computer Interactions (HCI)
• User Experience/User Interface Research (UX/UI research)
• Human Studies on VR/Audio Headsets
• Human Physiology Research
• Clinical Trial or Studies

Requirements:

• Must be able to work at Apple onsite 5 days/week at a secure building in Sunnyvale and/or Cupertino
• Must be able to work between 7:30am - 5:30pm, as needed by the program
• Physical ability to stand and move around for stretches of time
• Good manual dexterity

Key Qualifications:

• Understanding of Human Factors Research and how to appropriately conduct user studies
• Ability to use quantitative/qualitative data appropriately to design studies and surveys
• Experience managing calendars and scheduling participants efficiently
• Pro-level experience with Numbers for other spreadsheet programs
• Excellent customer service, ensuring a positive and energetic experience for participants
• Exercises discretion and respect surrounding user privacy and unreleased products

Nice to have:

• Working experience with data analysis methods (Matlab, JMP, Python, R)
• Experience with Motion Capture and/or Photogrammetry
• Experience with integrated sensors (load cells, strain gauges)

Description/Key Responsibilities:

• Recruit subjects for studies while being mindful of diversity and inclusion criterion
• Facilitate and moderate in-person user studies with complex, detailed, and dynamic protocols
• Provide a positive, high energy experience for all participants
• Ensure appropriate participant compliance with relevant study protocols, documenting any protocol deviations or study issues
• Gather quantitative data from study devices and equipment, validating the fidelity of captured data
• Gather qualitative data from users
• Track study progress and participation metrics, provide timely updates and proactively raise any study-related issues and challenges that may arise
• Communicate day-to-day results, statuses and issues pertaining to User Study & Data Collections Projects
• Prepare, troubleshoot, and maintain study device/equipment for data collection efforts
• Perform basic troubleshooting on development consumer electronics
• Manage user study participant correspondence, recruitment, scheduling, and compensation
• Discuss data collection plans, issues and next steps with data consumers
• Proactively work with data consumers to streamline and improve data collection processes
• Oversee study environment setup and maintenance
• Assist with basic data processing and visualizations
• Distribute surveys, review, and collate survey responses and other feedback
• Support additional user study data collection efforts
• Flexibility to run study sessions Monday through Friday, between 7:30am - 5:30pm, as needed by the program
• Work closely with cross functional team members to deploy, run, and summarize results from the study
• Prepare project presentations and communicate findings with key stakeholder and upper management

Cloud BC Labs Inc is a digital transformation organization aimed at creating seamless solutions for clients to effectively manage their business operations. The company specializes in Business and Management Consulting, AI/ML, Data Analytics & Visualization, Cloud Data Warehouse Migration, Snowflake Implementation, Informatica Implementation & Upgrade, Staffing Services and Data Management Solutions