Study Facilitation Support Executive

Tata Consultancy Services; Austin (TX); On-site; USD 60,000 - 70,000; Full time

Job summary

Tata Consultancy Services in Austin, TX seeks a detail-oriented User Study Coordinator to facilitate in-person studies, recruit participants, and ensure protocol compliance. You will set up study spaces, operate devices via SSH/terminal for troubleshooting, and collaborate with data consumers to align study plans with project goals.

Responsibilities include gathering system data, monitoring participation, analyzing responses, preparing data visualizations, and distributing surveys.

Qualifications

• BS in Computer Science or Human-Computer Interaction (or related major) with 2+ years of experience required.
• Experience conducting in-person user studies and data collection.
• Ability to travel or stay outdoors for extended periods when required.

Responsibilities

• Facilitate and moderate in-person user studies with complex, detailed protocols.
• Gather system data from test devices according to study protocols to assess performance.
• Provide a positive, high-energy experience for all participants.
• Ensure participant compliance with study protocols and document deviations.
• Gather quantitative data from study devices and equipment and validate data fidelity.
• Track study progress and participation metrics; provide timely updates.
• Communicate day-to-day results and issues related to User Study & Data Collections Projects.
• Prepare, troubleshoot, and maintain study device/equipment for data collection.
• Set up and break down study session areas daily.
• Oversee study environment setup and maintenance needs.
• Install software and use SSH/terminal to enable systems; perform basic troubleshooting.
• Manage participant correspondence, recruitment, and scheduling.
• Discuss data collection plans with data consumers; improve processes.
• Assist with basic data processing and visualizations; distribute surveys.
• Flexibility to run study sessions 7:30am-6:30pm as needed; some outdoor sessions.

Skills

Data collection

Survey administration

Communication

Command line

User study coordination

Education

BS in Computer Science or Human-Computer Interaction

Tools

SSH

Terminal

Job description

Job Description

• Facilitate and moderate in-person user studies with complex, detailed, and dynamic protocol


• Gather system data from test devices according to study protocols to assess system performance and determine if user studies are necessary


• Provide a positive, high-energy experience for all participants


• Ensure appropriate participant compliance with relevant study protocols, documenting any protocol deviations or study issues


• Gather quantitative data from study devices and equipment, validating the fidelity of captured data


• Track study progress and participation metrics, provide timely updates and proactively raise any study-related issues and challenges that may arise


• Communicate day-to-day results, statuses and issues pertaining to User Study & Data Collections Projects


• Prepare, troubleshoot, and maintain study device/equipment for data collection efforts


• Set up and break down study session areas daily


• Oversee study environment setup and communicate maintenance needs accordingly


• Install software, use SSH/terminal/command line to enable systems, and perform basic troubleshooting on development consumer electronics


• Manage user study participant correspondence, recruitment, and scheduling


• Discuss data collection plans, issues and next steps with data consumers


• Proactively work with data consumers to streamline and improve data collection processes


• Assist with basic data processing and visualizations


• Distribute surveys, review, and collect survey responses and other feedback


• Support additional user study data collection efforts


• Flexibility to run study sessions between 7:30am - 6:30pm while normal schedule will be 8.30 am to 5.30 pm, as needed by the program


• Cupertino service may require staying outdoors for extended periods of time (4-6 hours) on some days

• Facilitate and moderate in-person user studies with complex, detailed, and dynamic protocol


• Gather system data from test devices according to study protocols to assess system performance and determine if user studies are necessary


• Provide a positive, high-energy experience for all participants


• Ensure appropriate participant compliance with relevant study protocols, documenting any protocol deviations or study issues


• Gather quantitative data from study devices and equipment, validating the fidelity of captured data


• Track study progress and participation metrics, provide timely updates and proactively raise any study-related issues and challenges that may arise


• Communicate day-to-day results, statuses and issues pertaining to User Study & Data Collections Projects


• Prepare, troubleshoot, and maintain study device/equipment for data collection efforts


• Set up and break down study session areas daily


• Oversee study environment setup and communicate maintenance needs accordingly


• Install software, use SSH/terminal/command line to enable systems, and perform basic troubleshooting on development consumer electronics


• Manage user study participant correspondence, recruitment, and scheduling


• Discuss data collection plans, issues and next steps with data consumers


• Proactively work with data consumers to streamline and improve data collection processes


• Assist with basic data processing and visualizations


• Distribute surveys, review, and collect survey responses and other feedback


• Support additional user study data collection efforts


• Flexibility to run study sessions between 7:30am - 6:30pm while normal schedule will be 8.30 am to 5.30 pm, as needed by the program


• Cupertino service may require staying outdoors for extended periods of time (4-6 hours) on some days

Education & Experience

• BS in Computer Science or Human-Computer Interaction (or related major) with 2+ years of experience required .

Salary Range: $60,000-$70,000 a year