User Researcher, Care & Access — Elevate Patient Experience

Gifthealth; Columbus (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

Gifthealth is seeking a User Researcher for Care & Access to lead research across patient access and fulfillment workflows. You will work closely with the Product team to uncover user needs, observe prescriber interactions, and translate findings into actionable recommendations.

The role emphasizes collaboration, operational excellence, and regulatory compliance while driving user-centered improvements across Gifthealth services.

Qualifications

• Must conduct user research across patient access workflows.
• Collaborate with product and cross-functional teams.
• Ensure research complies with standards and regulations.

Responsibilities

• Own research across people and workflows enabling patient access and fulfillment.
• Support the Product department with research insights.
• Align research with organizational goals and compliance standards.

Skills

User research

Qualitative methods

Stakeholder collaboration

Job description

Gifthealth is seeking a User Researcher for Care & Access to lead research across patient access and fulfillment workflows. You will work closely with the Product team to uncover user needs, observe prescriber interactions, and translate findings into actionable recommendations.

The role emphasizes collaboration, operational excellence, and regulatory compliance while driving user-centered improvements across Gifthealth services.