User Researcher, Care & Access

Gifthealth; Columbus (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

Gifthealth is seeking a User Researcher for Care & Access to lead research across patient access and fulfillment workflows. You will work closely with the Product team to uncover user needs, observe prescriber interactions, and translate findings into actionable recommendations.

The role emphasizes collaboration, operational excellence, and regulatory compliance while driving user-centered improvements across Gifthealth services.

Qualifications

• Must conduct user research across patient access workflows.
• Collaborate with product and cross-functional teams.
• Ensure research complies with standards and regulations.

Responsibilities

• Own research across people and workflows enabling patient access and fulfillment.
• Support the Product department with research insights.
• Align research with organizational goals and compliance standards.

Skills

User research

Qualitative methods

Stakeholder collaboration

Job description

About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer‑centric company dedicated to making a positive impact on people's lives.

User Researcher, Care & Access

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer‑centric company dedicated to making a positive impact on people's lives.

Position Summary

We are seeking a User Researcher, Care & Access to own research across the people and workflows that make patient access and fulfillment possible. This position plays a key role in supporting the Product department and reports to Gifthealth's Sr. User Researcher, ensuring alignment with organizational goals, operational excellence, and compliance standards. Sometimes that means studying a product interface. Other times it means sitting alongside an internal team, following work across systems, talking with a prescriber