User Operations Manager

CoinMooner; United States; On-site; USD 95,000 - 140,000; Full time

Job summary

CoinMooner is seeking a Growth Operations lead to optimize the end-to-end user journey—acquisition, onboarding, activation, conversion, retention, and long-term value. You will bridge growth operations and product to fuse insights, funnel data, and product experiences for measurable growth.

Responsibilities include owning the funnel, designing seamless onboarding with Product, collaborating across Marketing, Ops, Product, and Data, and driving data-driven experiments to improve activation and

Qualifications

• Bachelor’s degree in any discipline.
• 3–5+ years in growth ops, user ops, or product growth (crypto/fintech or high-growth internet preferred).
• Strong understanding of growth funnels, lifecycle metrics, friction points and uplift levers.
• Experience collaborating with product teams on growth features.
• Analytical mindset with dashboard-reading and experiment design skills.
• Cross-functional communication across Marketing, Ops, Product, and Engineering.
• Fluency in English.

Responsibilities

• Own the User Funnel & Conversion Optimization: manage the full journey from acquisition to retention and optimize conversion at each stage.
• Design seamless user journeys and onboarding with Product Managers to reduce friction and accelerate activation.
• Bridge Marketing, Campaign Ops, Product, Engineering and Data to align on growth KPIs and experiments.
• Monitor core growth metrics daily and translate insights into actionable recommendations.
• Design and run A/B tests across user flows, messaging, and campaigns to improve onboarding and growth efficiency.

Skills

Communications

Cryptocurrency

Growth strategy

Operations

Team collaboration

Education

Bachelor’s degree

Job description

You will sit between Front-End Growth (Media Matrix & Acquisition), Mid-Office Growth (Campaign Ops & User Ops), and Product. This role focuses on end-to-end user journey optimization — from external traffic arrival, onboarding, activation, conversion, retention, to long-term user value. You will serve as the bridge between growth operations and product, ensuring that user insights, funnel data, and product experiences come together to drive measurable growth.

Responsibilities

• Own the User Funnel & Conversion Optimization: Build and manage the complete user journey from acquisition through retention, identifying bottlenecks and implementing data-driven solutions to optimize conversion rates at each funnel stage.
• User Journey & Product Flow Design: Partner with Product Managers to design seamless user flows and onboarding experiences, providing insights and requirements that reduce friction and accelerate user activation.
• Cross-Functional Growth Enablement: Serve as the strategic bridge between Marketing, Campaign Operations, Product, Engineering, and Data teams to ensure alignment on growth KPIs, enable experimentation infrastructure, and coordinate campaign execution.
• Data-Driven Decision Making: Monitor core growth metrics daily and translate data insights into actionable recommendations, proactively identifying trends and proposing experiments to improve activation, conversion, and retention rates.
• Continuous Improvement & Experimentation: Design and execute A/B tests across user flows, messaging, and campaigns while driving iteration cycles that systematically improve onboarding, notifications, and growth efficiency at scale.

Qualifications

• Bachelor’s degree in any discipline.
• 3–5+ years of experience in growth operations, user operations, or product growth (crypto, fintech, or high-growth internet companies preferred).
• Strong understanding of growth funnels, user lifecycle metrics, friction points, and uplift levers.
• Experience working with product teams or contributing to product design/growth features.
• Analytical mindset with hands‑on experience reading dashboards and designing experiments.
• Cross-functional communication skills — able to align Marketing, Ops, Product, and Engineering.
• Fluency in English language.

Skills

• Communications SkillsCryptocurrencyGrowth StrategyOperationsTeam Collaboration