User Operations Lead - Contracts & Billing Excellence

BENTLEY SYSTEMS, INC.

Exton (PA)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Job summary

Bentley Systems is seeking a User Operations Manager based in Exton, PA, to lead the User Operations Team responsible for order processing, invoicing, contracts, and records management. The role demands strong leadership, process understanding, meticulous attention to detail, and excellent communication to drive performance and efficiency across global SaaS operations.

The ideal candidate has a finance/business background with 5+ years in financial operations and 2+ years in a supervisory role,

Qualifications

Bachelor’s degree in Finance, Accounting, Business Administration, or a closely related field.
5+ years of progressive experience in Financial Operations, Order-to-Cash (O2C) processing, Contract Administration, or Billing Shared Services.
2+ years of experience in a supervisory or management role leading order management or financial billing specialists.
Proven track record working within a global SaaS or Enterprise Software company is preferred.

Responsibilities

Salesforce and Workday account and contract set up expertise.
Contract administration and invoice query resolution.
Support Renewal Representatives and Enterprise Analysts on contract renewals, providing invoice and contract corrections.
Processing SELECT Cancellations, new SELECT orders, and new product orders.
Processing E365/EPS orders, conversions, renewals, and ARR maintenance.
Maintain Salesforce and Workday contract subscription records for contact, product, and pricing accuracy.
Abide by product/subscription policies and maintain financial controls.