User Operations Leader — SaaS Contracts & O2C

BENTLEY SYSTEMS, INC.; Eagleview (PA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary package

Benefits package

Inclusion and wellbeing initiatives

Global impact and professional growth

Job summary

Bentley Systems, an established software company in Exton, PA, seeks a User Operations Manager to lead the Exton-based User Operations Team. The role oversees order processing, invoicing, contract creation and adjustments, records management, and audit integrity, requiring strong leadership and process skills.

You will drive performance, mentor staff, and ensure accurate, compliant operations while leveraging Salesforce and Workday for contracts and billing. Global SaaS experience is preferred.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or a closely related field, or relevant training or experience.
• 5+ years of progressive experience in Financial Operations, Order-to-Cash (O2C) processing, Contract Administration, or Billing Shared Services.
• 2+ years of experience in a supervisory or management role leading order management or financial billing specialists.
• Proven track record working within a global SaaS or Enterprise Software company is preferred.

Responsibilities

• The User Operations Manager must have strong leadership qualities and be able to support the team members and their responsibilities.
• Salesforce and Workday account and contract set up expertise.
• Contract administration and invoice query resolution.
• Support Renewal Representatives and Enterprise Analysts on contract renewals, providing invoice and contract corrections.
• Processing SELECT Cancellations, new SELECT orders, and new product orders.
• Processing E365/EPS orders, conversions, renewals, and ARR maintenance.
• Maintain Salesforce and Workday contract subscription records for contact, product, and pricing accuracy.
• Abide by product/subscription policies and maintain financial controls.

Skills

Salesforce

Workday

Contract administration

Invoicing

Leadership

Communication

Attention to detail

Education

Bachelor’s degree in Finance, Accounting, Business Administration, or related field

Tools

Salesforce

Workday

Job description

Bentley Systems, an established software company in Exton, PA, seeks a User Operations Manager to lead the Exton-based User Operations Team. The role oversees order processing, invoicing, contract creation and adjustments, records management, and audit integrity, requiring strong leadership and process skills.

You will drive performance, mentor staff, and ensure accurate, compliant operations while leveraging Salesforce and Workday for contracts and billing. Global SaaS experience is preferred.