User Operations Manager: Order-to-Cash & Contracts

Bentley Systems; Exton (PA); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Great Team and culture

Attractive salary and benefits package

Commitment to inclusion and wellbeing

Job summary

Bentley Systems in Exton, PA, seeks a User Operations Manager to lead the Exton-based team handling order processing, invoicing, contracts, and records management. You will drive performance, inspire staff, and ensure accurate processing within a global SaaS environment.

The role requires a strong leadership profile, excellent communication, attention to detail, and a deep understanding of complex processes. Hybrid work and competitive salary are offered.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or a closely related field.
• 5+ years of progressive experience in Financial Operations, Order-to-Cash (O2C) processing, Contract Administration, or Billing Shared Services.
• 2+ years of supervisory or management experience leading order management or billing specialists.
• Proven track record in a global SaaS or Enterprise Software company is preferred.
• Applicants must be authorized to work in the U.S. without current or future employer sponsorship.

Responsibilities

• Salesforce and Workday account and contract set up expertise.
• Contract administration and invoice query resolution.
• Support Renewal Representatives and Enterprise Analysts on contract renewals, providing invoice and contract corrections.
• Processing SELECT Cancellations, new SELECT orders, and new product orders.
• Processing E365/EPS orders, conversions, renewals, and ARR maintenance.
• Maintain Salesforce and Workday contract subscription records for contact, product, and pricing accuracy.
• Abide by product/subscription policies and maintain financial controls.

Skills

Leadership

Communication

Attention to detail

Process understanding

Education

Bachelor's degree in Finance/Accounting/Business Admin

Tools

Salesforce

Workday

Job description

Bentley Systems in Exton, PA, seeks a User Operations Manager to lead the Exton-based team handling order processing, invoicing, contracts, and records management. You will drive performance, inspire staff, and ensure accurate processing within a global SaaS environment.

The role requires a strong leadership profile, excellent communication, attention to detail, and a deep understanding of complex processes. Hybrid work and competitive salary are offered.