User Experience (UX) Strategist

US Bureau of the Fiscal Service; Washington (District of Columbia); On-site; USD 100,000 - 130,000; Full time

Job summary

US Bureau of the Fiscal Service in Washington, DC seeks a User Experience (UX) Strategist to apply human-centered design to the Do Not Pay (DNP) suite of products. You will serve as a UX design specialist with proven experience in user research, usability, and accessibility.

The role requires collaborating with product owners, technical teams, and business partners to test solutions, translate insights into recommendations, and deliver evidence-based improvements that enhance customer experience.

Qualifications

• Specialized experience: For the GS-13, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 in the Federal service.
• Experience conducting user research, analyzing customer insights, and translating findings into recommendations that improve digital usability, clarity, and accessibility.
• Experience creating user-centered content, prototypes, journey maps, and design artifacts that inform product decisions and enhance customer experience.
• Experience collaborating with product owners, technical teams, and business partners to test solutions, refine user interactions, and deliver evidence-based improvements.

Skills

User research

Prototyping

Journey mapping

Cross-functional collaboration

Job description

PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended.

This position is located at Bureau of the Fiscal Service, Agency Compliance and Engagement Division. As a User Experience (UX) Strategist, you will serve as a user experience (UX) design specialist with human-centered design expertise for the Do Not Pay (DNP) suite of products.

You must meet the following requirements by the closing date of this announcement.

The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.

Specialized experience: For the GS-13, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position is defined as:

• Experience conducting user research, analyzing customer insights, and translating findings into recommendations that improve digital usability, clarity, and accessibility; AND
• Experience creating user-centered content, prototypes, journey maps, and design artifacts that inform product decisions and enhance customer experience; AND
• Experience collaborating with product owners, technical teams, and business partners to test solutions, refine user interactions, and deliver evidence-based improvements.