User Experience Researcher

Inmar Intelligence; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company in healthcare seeks a UX Researcher to enhance the patient experience through user-centered design. The role involves planning and conducting research initiatives, collaborating with cross-functional teams, and advocating for user needs. This remote position requires strong communication skills and a background in HCI or related fields.

Qualifications

• 5-7+ years of experience conducting research at product-led organizations.
• Proven experience with qualitative and quantitative research methodologies.

Responsibilities

• Plan and conduct user interviews, usability testing, and surveys.
• Synthesize research findings into actionable insights.

Skills

Communication

Curiosity

Collaboration

Education

Bachelor's or advanced degree in Human-Computer Interaction

Tools

Figma

Miro

Qualtrics

Google Suite

Job description

We believe design can make healthcare a more human experience. As a UX Researcher, you'll help us move the healthcare ecosystem forward for patients and providers through accessible, inclusive, and thoughtful design. You’ll be responsible for planning and conducting research initiatives that inform and validate design decisions, contributing to the overall growth and success of the design team.
This is a remote role open to candidates in the US and will report to the Senior Director of Product Design.

You’re excited about this position because you will:

• Plan and conduct a variety of research methods, including user interviews, usability testing, surveys, contextual inquiries, and diary studies

• Collaborate closely with product managers, designers, and engineers to identify research needs, refine product requirements, and advocate for user-centered solutions

• Synthesize research findings into actionable insights and share them through clear and engaging deliverables such as personas, journey maps, research reports, and presentations

• Build and maintain a repository of user research insights to enable knowledge sharing across the organization

• Contribute to the design team’s success by validating design concepts and identifying opportunities for innovation through user research

• Advocate for the voice of the customer and help educate stakeholders on the value of UX research in decision-making

We’re excited about you because you have:

• Bachelor's or advanced degree in Human-Computer Interaction (HCI), Psychology, Anthropology, Sociology, or a related field

• 5-7+ years of experience conducting research at product-led organizations

• Proven experience with a range of research methodologies, both qualitative and quantitative, and expertise in applying them to inform design decisions

• Excellent written and verbal communication skills, with an ability to translate research findings into a compelling narrative

• Portfolio or samples of work demonstrating relevant experience

• Deep curiosity and interest about healthcare

• Familiarity with and experience working within Agile development methodology

• Fluency in tools such as Figma, Miro, Qualtrics, or similar platforms

• Proficiency in Google Suite

You’ll stand out if you have:

• Previous work history in healthcare, health and wellness, or health-tech products

• Experience with advanced research methodologies, including participatory design, diary studies, or mixed-method approaches

• Experience collaborating with cross-functional teams to integrate research into the product lifecycle effectively

• Knowledge of data analysis techniques and tools to integrate quantitative insights into research findings

You’ll succeed here if you can:

• Build authentic relationships and make others around you successful

• Turn ambiguity into clarity and navigate the organization to drive alignment

• Effectively communicate and collaborate across a variety of stakeholders and partners

• Positively respond to change and embrace new ideas and ways of working

• Operate as a self-starter with limited oversight when necessary

To be considered, you must include your portfolio, website or other samples of work.

Travel required up to 10% for team meetings and events as needed.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Duties responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

While performing the duties of this job, the associate is:

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.

• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.

• Occasionally required to stand, kneel or stoop, and lift and/or move up to ## pounds.

• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

• Occasionally required to remain in a stationary position.

Occasionally: Job requires this activity up to 33% of the time

Frequently: Job requires this activity between 33% - 66% of the time

Regularly: Job requires this activity more than 66% of the time

As An Inmar Associate, You:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.

• Treat clients and teammates with courtesy, consideration and tact; you also can perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.

• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.

• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.

• Understand that results are important and focus on turning mission into action to achieve results following the principles of agile, dynamic execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.

• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

We are an Equal Opportunity Employer, including disability/vets.

This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.