User Experience Researcher

UXR Hunt; Juno Beach (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

UXR Hunt is seeking a seasoned UX Researcher to lead discovery efforts in complex, enterprise-scale environments. You will conduct interviews, contextual inquiries, and workflow analyses to uncover deep user insights and map current-state processes.

You will translate findings into frameworks and strategic recommendations, surface risks around trust and safety, and collaborate with design, product, and technical teams to validate concepts.

Qualifications

• 5+ years of UX Research experience in complex or enterprise systems.
• Strong background in qualitative methods: interviews, contextual inquiry, workflow analysis.
• Experience tackling ambiguous problem spaces with structured discovery.
• Ability to translate research into frameworks, models, or strategic recommendations.
• Exposure to automation, multi-step workflows or platforms.
• Plusses: AI, automation, or agent-based systems.
• Experience in safety-critical or highly regulated environments.
• Exposure to service design or experience architecture.
• Familiar with trust, governance, and system transparency.

Responsibilities

• Lead discovery efforts through interviews and artifact reviews.
• Map current-state workflows and identify key decision points.
• Surface risks related to trust, safety, and system interpretation.
• Develop insights and translate them into future-state experience recommendations.
• Support workshops and working sessions to validate assumptions and stress-test concepts.
• Partner with design, product, and technical teams to align on findings.

Skills

UX Research

Qualitative Methods

Discovery Leadership

Workflow Analysis

Frameworks & Models

Cross-functional Collaboration

AI / Automation Knowledge

Job description

5+ years of UX Research experience within complex or enterprise-level systems

Strong background in qualitative research methods (interviews, contextual inquiry, workflow analysis)

Experience working in ambiguous problem spaces requiring structured discovery

Ability to translate research findings into frameworks, models, or strategic recommendations

Exposure to platforms involving automation, decision-support systems, or multi-step workflows

Plusses Experience with AI, automation, or agent-based systems

Background in safety-critical or highly regulated environments (e.g., energy, healthcare, finance)

Exposure to service design or experience architecture

Familiarity with concepts like trust, governance, and system transparency

Day-to-Day Lead discovery efforts through interviews and artifact review

Map current-state workflows and identify key decision points

Surface risks related to trust, safety, and system interpretation

Develop insights and translate them into future-state experience recommendations

Support workshops and working sessions to validate assumptions and stress-test concepts

Partner closely with design, product, and technical teams to align on findings