User Experience Lead

Grow Financial Federal Credit Union; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a User Experience Lead to enhance application experiences for its members. This fully remote role offers the flexibility to work from anywhere in the U.S. or at the headquarters. You will drive continuous improvement efforts, ensuring smooth application processes and collaborating with cross-functional teams. The company values a diverse and collaborative culture, providing numerous benefits, including medical insurance, tuition reimbursement, and generous paid time off. Join a team that prioritizes growth and community service while making a significant impact on members' lives.

Benefits

Medical/Dental/Vision Insurance

Employee discount on loans

Tuition Reimbursement

Paid Time Off

Paid Volunteer Days

Retirement Benefits (401K)

Growth Potential

Qualifications

• 5+ years in digital marketing or user experience required.
• Strong communication and organizational skills are essential.

Responsibilities

• Improve application experiences across various ecosystems.
• Collaborate with teams to optimize processes and enhance user experience.

Skills

Digital Marketing

User Experience

Project Management

Communication Skills

Organizational Skills

Education

Bachelor's Degree

4 years of experience in lieu of degree

Tools

Application Workflows

Digital Systems

Job description

Overview

At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards, we strive to develop a diverse, collaborative culture where you can grow personally and professionally.

Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams.

Grow Financial is headquartered in Tampa, FL. For remote roles, candidates must be located in the following states: AL, AZ, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, MT, NE, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY.

Some of our Benefits/Perks:

• Medical/Dental/Vision Insurance
• Employee discount on loans - Team members qualify for a discount on consumer loans.
• Tuition Reimbursement - up to $5,250 per year for full-time team members.
• Paid Time Off - 15 days/year & over 10 Paid Holidays
• Paid Volunteer Days - Grow provides two bi-annual paid volunteer days to all team members.
• Retirement Benefits (401K) - Grow matches up to 8% for team members.
• Growth Potential - In-house training department dedicated to helping our team members reach their maximum potential.

Responsibilities

As a user experience lead, you will be responsible for pursuing continuous improvement of application experiences throughout our various ecosystems. In this role, you will ensure a smooth and efficient experience for members, from initial application submission to account activation. You will collaborate closely with cross-functional teams and external vendors to optimize application processes, enhance user experience and advance growth initiatives.

Qualifications

Required Skills & Experience

• Bachelor of Arts/Science degree from an accredited university, or additional 4 years of experience in lieu of degree required.
• 5 years of experience in digital marketing, user experience, or digital system management required.
• 3 years of experience with application workflows/platforms, technologies, associated challenges and industry trends required.
• 1 year of experience in Project Management, leadership, vendor management, or equivalent experience required.
• Excellent communication skills, both written and verbal, with the ability to communicate technical information effectively required.
• Strong organizational and time management skills, with the ability to multitask and meet deadlines.
• Collaborative mindset and the ability to work effectively in cross-functional teams.

Physical Demands

• Must be able to sit/view computer monitor for extended periods of time.
• Must be able to read, write, speak and type English.
• Must be able to hear and use a telephone.
• Use of computer requires repetitive keystrokes.

Work Environment

• This role is fully remote, with the option to work from our HQ or retail locations.

Apply online now!

An Equal Opportunity Employer Minorities/Females/Veteran/Disabled

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