User Experience Design, Senior Associate-Small Business Acquisitions and Onboarding

Aumni; Plano (TX); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Job summary

Chase is seeking a Senior Experience Design Associate in Plano, TX, to shape the user experience of our financial services products and services. You will lead hands-on design across the product lifecycle, collaborating with cross-functional teams to deliver inclusive, accessible, and innovative solutions for small business onboarding and digital account opening.

You will leverage AI-assisted tools and system thinking to align user needs with business goals, ensuring seamless experiences across

Qualifications

• 3+ years in a user experience design role focused on digital products and services.
• Proven ability to create visually appealing and functional designs using industry-standard tools, including AI-assisted tools (e.g., Figma & Figma Make, Claude Code & Claude Design).
• Demonstrated experience designing across web, mobile, and other digital channels.
• Ability to transform complex data into actionable design insights.
• Knowledge of inclusive design principles and accessibility guidelines.

Responsibilities

• Design and develop elegant solutions to interaction problems and ensure consistency across products on multiple platforms.
• Apply systems thinking to connect experiences across channels, products, and workflows; identify dependencies and constraints.
• Use AI-assisted design and prototyping tools to rapidly explore concepts and evaluate usability, accessibility, and alignment with user needs.
• Conduct data-driven analyses to inform design decisions and translate data into insights for decision-making.
• Collaborate with cross-functional teams to implement inclusive design and accessibility guidelines for diverse users.
• Analyze market trends and user research to inform design decisions and contribute to strategic thinking.
• Communicate design decisions through narratives and artifacts; participate in critiques and collaborative sessions.
• Contribute to a multidisciplinary team's success through collaboration and execution.

Skills

UX design

Figma

AI design tools

Cross-platform

Data-driven decisions

Tools

Figma

Figma Make

Claude Code

Claude Design

Job description

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in Small Business Acquisitions and Onboarding, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

The Small Business Acquisitions and Onboarding team is responsible for helping small businesses become a Chase for Business customer, delivering seamless account opening experiences in digital channels and in the branch. This is a hands‑on designer role, responsible for execution across each step of the product design lifecycle.

Job responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Apply systems thinking to understand how user experiences connect across channels, products, and operational workflows; identify dependencies, handoffs, and key constraints.

• Use AI‑assisted design and prototyping tools to rapidly explore and refine concepts, flows, and prototypes; critically evaluate generated outputs for usability, accessibility, feasibility, and alignment with user needs and product requirements.

• Conduct data‑driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision‑making
• Collaborate with cross‑functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
• Communicate design decisions through clear narratives and artifacts (flows, wireframes, prototypes); participate in critiques and working sessions to incorporate feedback.
• Work collaboratively and contribute to the success of a multidisciplinary team
  

Required qualifications, capabilities, and skills

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry‑standard tools, including AI‑assisted tools (e.g., Figma & Figma Make, Claude Code & Claude Design)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision‑making
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
• Proven ability to understand how technological constraints inform designs
• Previous experience delivering and shipping product
  

Preferred qualifications, capabilities, and skills

• Experience creating journey maps and service blueprints

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction. Create engaging product experiences that balance user needs and business goals, using expert design skills in a fast paced environment.