Used Vehicle Condition Specialist

CarMax Business Services; Northfield Township (IL); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay

Job summary

CarMax in Glencoe, IL is seeking a Vehicle Condition Assessor (VCA) to accurately document cosmetic and mechanical vehicle conditions for appraisals and inventory updates. You will photograph vehicles, verify options, and support wholesale auction operations while delivering strong customer service.

The role requires attention to detail, ability to follow standardized processes, and willingness to work outdoors in varying weather.

Qualifications

• Ability to deliver exceptional customer service and collaborate across departments.
• Skilled in following standardized processes and maintaining accurate records.
• Strong communication skills for effective interaction with internal and external customers.
• Ability to multi-task in a fast-paced environment and work independently.
• Valid driver’s license and willingness to work outdoors in varying weather conditions.
• Flexibility to work nights, weekends, and holidays as need and physical ability for walking, bending, kneeling, and standing for extended periods.
• Commitment to CarMax policies and professional appearance standards.

Responsibilities

• Conduct accurate vehicle assessments, documenting cosmetic and mechanical conditions for appraisal analysis.
• Ensure accurate optioning of vehicles during assessments and inventory updates.
• Perform high-quality imaging of wholesale vehicles for CarMax websites and support wholesale auction preparation and operations.
• Complete vehicle secures and confirmations, verifying appraisal details and resolving discrepancies.
• Assist with inventory management, customer transfers, and lot merchandising as needed.
• Collaborate with team members and assist with onboarding new associates to maintain operational excellence.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Team collaboration

Record keeping

Communication

Multi-tasking

Driver’s license

Outdoor work

Evening/weekend availability

Professional appearance

Job description

CarMax in Glencoe, IL is seeking a Vehicle Condition Assessor (VCA) to accurately document cosmetic and mechanical vehicle conditions for appraisals and inventory updates. You will photograph vehicles, verify options, and support wholesale auction operations while delivering strong customer service.

The role requires attention to detail, ability to follow standardized processes, and willingness to work outdoors in varying weather.