Vehicle Condition Specialist – Detail-Driven Appraisals

CarMax; Naperville (IL); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Benefits

Job summary

CarMax Naperville is seeking a Vehicle Condition Assessor to accurately document cosmetic and mechanical vehicle conditions for appraisals, supporting inventory accuracy and transparent pricing. You will work with Buyers, Senior Buyers and Purchasing Managers, imaging wholesale vehicles and assisting with auction preparation, while delivering excellent customer service.

This role requires attention to detail, the ability to multi-task in a fast-paced environment, a valid driver’s license, and

Qualifications

• Deliver exceptional customer service and collaborate across departments.
• Follow standardized processes and keep accurate records.
• Strong communication with internal and external customers.
• Ability to multi-task in a fast-paced environment.
• Valid driver's license and willingness to work outdoors.
• Flexibility to work nights, weekends, and holidays; physical stamina for walking, kneeling, standing.
• Commitment to CarMax policies and professional appearance.

Responsibilities

• Conduct accurate vehicle assessments documenting cosmetic and mechanical conditions.
• Ensure accurate optioning of vehicles during assessments and inventory updates.
• Image wholesale vehicles for CarMax websites and assist with auction prep.
• Complete vehicle secures and confirmations and resolve discrepancies.
• Assist with inventory management, transfers, and lot merchandising.
• Collaborate with team and assist onboarding new associates.
• Follow EH&S requirements and maintain a clean work area.

Skills

Customer service

Documentation

Communication

Multi-tasking

Flexible schedule

Outdoor work

Team collaboration

Job description

CarMax Naperville is seeking a Vehicle Condition Assessor to accurately document cosmetic and mechanical vehicle conditions for appraisals, supporting inventory accuracy and transparent pricing. You will work with Buyers, Senior Buyers and Purchasing Managers, imaging wholesale vehicles and assisting with auction preparation, while delivering excellent customer service.

This role requires attention to detail, the ability to multi-task in a fast-paced environment, a valid driver’s license, and