Used Car Department Service Advisor

Luthermazda; Coon Rapids (MN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401k with Match

Paid Vacation

Growth Opportunities

Paid Training

Family Owned and Operated

Long Term Job Security

Health and Wellness

Accident & Critical Illness

HSA/Flexible Spending

Pet Insurance

Employee Discounts

State of the Art Facility

Paid Certification

Ongoing Certification

OEM Certification

Busy Shop

Job summary

Luthermazda in Minnesota is seeking a Used Car Department Service Advisor to own the customer experience in the service lane. You will be the first point of contact, greet vehicle owners, explain repair steps, and coordinate with technicians to ensure timely, accurate service.

Ideal candidates bring strong communication, organization, and teamwork, with a background in customer service or related fields. Offers include a supportive team, growth opportunities, and a focus on long-term career

Qualifications

• Organized and friendly personality required.
• Demonstrated ability to manage others and coordinate tasks.
• Excellent communication with customers and team.
• Clean driving record and willingness to pass background check.

Responsibilities

• Write-up repair orders for the Used Car Department and process using Reynolds and Reynolds DMS.
• Communicate with techs on authorized repairs.
• Provide daily inventory updates to sales managers.
• Act as liaison between techs and sales and handle Used Car Inventory questions for sales.
• Distribute work between technicians efficiently.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with my

Professional, well-groomed personal

Clean driving record

Pre-employment background check

Job description

Used Car Department Service Advisor

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Responsibilities

• Write-up repair orders forUsed Car Department andprocess using Reynolds and Reynolds DMS.
• Communicate with techs on authorized repairs
• Provide dailyInventory updates to sales managers
• Act as liaison between techs and sales and handle Used Car Inventory questions for sales
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check

What We Offer:

• Medical, Dental & Vision
• 401k with Match
• Paid Vacation
• Growth Opportunities
• Paid Training
• Family Owned and Operated
• Long Term Job Security
• Health and Wellness
• Accident & Critical Illness
• HSA/Flexible Spending
• Pet Insurance
• Employee Discounts
• State of the Art Facility
• Paid Certification
• Ongoing Certification
• OEM Certification
• Busy Shop

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.