(USA) Senior Manager, Technology Operations

Walmart; Bentonville (AR); On-site; USD 90,000 - 180,000; Full time

Benefits offered by this job

Health benefits

401(k) + stock plan

PTO & leave

Live Better U education program

Tuition fully paid

Job summary

Walmart's Fraud Strategy Solutions Team is seeking a Senior Manager, Technology Operations to drive fraud controls as capabilities expand internationally. You will lead complex technology programs, align objectives with strategic and financial plans, and oversee multiple projects with strong stakeholder engagement.

You will mentor teams, push continuous improvement, manage budgets and risks, and report clearly to executives while maintaining the highest standards of integrity and operational

Qualifications

• Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area.
• 5+ years' experience in project management, program management, program operations, or related area.
• Experience with budgeting, forecasting, and cost control across multiple projects.

Responsibilities

• Lead and oversee technology operations programs, ensuring alignment with organizational strategy and financial plans.
• Manage budgeting, resource allocation, and risk mitigation across multiple medium to high complexity projects.
• Develop and implement technology strategies that support business objectives and operational efficiency.
• Build and maintain strong collaborative relationships with stakeholders to influence decisions and drive program success.
• Monitor program performance, track progress, and provide clear, concise reporting to leadership.
• Foster continuous improvement by identifying opportunities to enhance processes and technology adoption.
• Mentor and develop team members, promoting accountability and high performance.

Skills

Program management

Financial management

Stakeholder management

Risk management

Leadership

Strategic alignment

Education

Bachelor's degree in a relevant field or equivalent

Job description

Position Summary...The Senior Manager, Technology Operations, will ensure the consistency and efficacy of fraud controls as capabilities expand internationally. This role leads the execution of complex technology programs by aligning strategic objectives with operational and financial plans. This role oversees multiple projects, ensuring effective resource allocation, risk mitigation, and performance monitoring. The position requires strong stakeholder engagement to translate business needs into actionable technology solutions while fostering collaboration across teams. The incumbent drives continuous improvement, supports talent development, and upholds high standards of integrity and operational excellence to deliver impactful results that advance organizational goals.

About the team

The Fraud Strategy Solutions Team within Enterprise Consumer Fraud Risk at Walmart leads initiatives to safeguard customers and the business by addressing fraud throughout the customer lifecycle. Collaborating closely with Product, Engineering, Data Science, and Compliance partners, the team develops AI-driven solutions that balance trust, growth, and efficiency. With a focus on strong program management, stakeholder engagement, and technology strategy, the team delivers innovative solutions aligned with global fraud prevention goals. This role supports Walmart's commitment to secure and efficient operations through effective collaboration, decision-making, and accountability in a dynamic environment.

What you'll do

• Lead and oversee technology operations programs, ensuring alignment with organizational strategy and financial plans.
• Manage budgeting, resource allocation, and risk mitigation across multiple medium to high complexity projects.
• Develop and implement technology strategies that support business objectives and operational efficiency.
• Build and maintain strong collaborative relationships with stakeholders to influence decisions and drive program success.
• Monitor program performance, track progress, and provide clear, concise reporting to leadership.
• Foster continuous improvement by identifying opportunities to enhance processes and technology adoption.
• Mentor and develop team members, promoting accountability and high performance.

What you'll bring

• Proven expertise in program and financial management, including budgeting, forecasting, and cost control across multiple projects.
• Strong knowledge of technology strategies and ability to align technology initiatives with business objectives.
• Demonstrated ability to lead complex programs using established program management frameworks and tools.
• Exceptional stakeholder management and relationship-building skills to influence and drive consensus.
• Experience in risk assessment, mitigation planning, and performance monitoring to ensure program success.
• Ability to translate business requirements into actionable technology solutions and operational improvements.
• Leadership experience in mentoring, coaching, and developing high-performing teams.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For Information About Benefits And Eligibility, See One.Walmart.

The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Stock

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years' experience inproject management, program management, program operations, or related area.

Option 2: 7 years' experience in project management, program management, program operations, or related area. 2 years' supervisory experience.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

802 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.