(USA) Regional Account Coordinator

Morrison Express; Compton (CA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Vacation

Job summary

Morrison Express is seeking a logistics professional to manage operational queries, maintain shipping standards, and ensure effectiveness in freight forwarding. The ideal candidate will have at least 3 years experience and a Bachelor’s degree in a related field.

This position includes responsibilities such as monitoring KPIs, managing client relations, and proposing improvements. A comprehensive benefits package is offered, including medical, dental, and vacation.

Qualifications

• Minimum 3 years’ experience in freight forwarding and logistics required.
• Experience with key account management teams is a plus.
• General knowledge of Imports/Exports, Contract Logistics, and Customs.

Responsibilities

• Handle operational queries amongst branches, agents, and clients.
• Monitor operational excellence to meet KPI, including OTP and Data quality.
• Propose continuous improvements for planning and logistics KPIs.

Skills

Freight forwarding experience

Logistics management

Organizational skills

Analytical skills

Customer service orientation

Education

Bachelor’s degree in Business, Management, Engineering, or related field

Tools

Excel

Email programs

Presentation software

Job description

Role & Responsibilities

• Handle operational queries amongst branches, agents and clients
• Handle shipping quotes and maintain freight rate management
• Ensure shipping processes are being adhered to and ensure systems are kept up to date
• Monitor the operational excellence to meet KPI, including OTP, Data quality, EDI, Billings
• Call out irregularities to account owner when needed
• Develop and maintain good relationships with client to provide insight to account owner
• Statistical understanding and generating necessary reports internally/externally
• Propose continuous improvements for the planning and logistics KPIs
• Follow up logistics issues and claims to any operational abnormality
• Support continuous logistics ad hoc tasks

Qualifications

• Bachelor’s degree (Business, Management, Engineering, Transportation, or associate field).
• Minimum 3 years’ experience in freight forwarding and logistics (domestic or international freight forwarding) required.
• Experience working with key account management teams will be a plus.
• General knowledge of Imports/ Exports/ Contract Logistics/ Customs/ Rate.
• Proficient in programs used for email, word processing, data manipulation (excel spread sheets), power point presentation, and general internet skills.
• Strong business acumen with a keen aptitude to quickly assimilate new information.
• Excellent organization, analytical, written, and oral communications skills.
• Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.
• Ability to think creatively and strategically to solve complex problems.
• Must be a confident self-starter who can develop effective business relationships, both internally and externally.
• Candidates must be self-motivated, customer service oriented, and eager to ensure the success of the team.
• Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment.

Benefits

MEC values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Sick, and Vacation. MEC reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.