(USA) Member Specialist

Sam's Club; Springdale (OH); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health coverage

401(k) plan

Paid time off

Company discounts

Job summary

Sam's Club in Springdale, Ohio is looking for a dedicated member service associate. Responsibilities include providing assistance at checkout, resolving member inquiries, and promoting store products and services. Candidates should have retail experience and familiarity with front end equipment. The position offers an hourly wage between $17.00 to $25.00, along with benefits including health coverage and paid time off. Join us and contribute to a positive shopping experience for all members.

Qualifications

• Retail experience including operating front end equipment and working with mobile retail applications.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Processes member purchases.
• Follows company safety standards.
• Assists with payments, returns, refunds, and exchanges.

Skills

Retail experience

Operating front end equipment

Working with mobile retail applications

Job description

Position Summary

Position Summary... What you'll do: Provides member service, maintains the checkout area, resolves member issues and concerns, promotes Sam's Club products and services, provides guidance and support to members regarding self‑service technology, processes member purchases, assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types, follows company safety standards, procedures, and guidelines, including conducting safety sweeps, follows proper procedures for handling merchandise, corrects and reports unsafe situations to facility management, maintains entrance and exit areas, verifies membership cards, identifies member needs, assists members with purchasing decisions and transporting items, arranges and organizes merchandise, maintains a safe shopping environment, assists with training members frontline services associates on company processes and procedures, teaches new technology and tool functionality, delivers program rollout training, provides continuous learning and process improvement opportunities, identifies shrink and damages, complies with company policies, procedures, and standards of ethics and integrity, completes work assignments and priorities by using policies, data, and resources, collaborates with managers, co‑workers, customers, and other business partners, identifies priorities, deadlines, and expectations, carries out tasks, communicates progress and information, determines and recommends ways to address improvement opportunities, and adapts to and learns from change, difficulties, and feedback.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self‑service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance and exit areas.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions, locating merchandise, and transporting items.
• Zones the area, arranges, and organizes merchandise.
• Maintains a safe shopping environment.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assists with the training of Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality.
• Delivers new program rollout training.
• Provides continuous learning and process improvement opportunities.
• Identifies shrink and damages.
• Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, co‑workers, customers, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties, and feedback.
• Embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, and helps attract the best talent.
• Works as a team, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
• Strengthens the team by helping, developing and mentoring others, and recognizing others’ contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, and supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Acts in a selfless manner and is consistently humble, self‑aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Makes decisions based on reliable information, balances short‑ and long‑term priorities, and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
• Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Minimum Qualifications

• Retail experience including operating front end equipment (for example, cash register) and working with mobile retail applications.

Preferred Qualifications

• Retail experience including operating front end equipment (for example, cash register) and working with mobile retail applications.

Compensation

• Hourly wage range: $17.00 to $25.00* (the actual hourly rate will equal or exceed the required minimum wage applicable to the job location).
• Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Education Benefits

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

Location

Primary Location: SPRINGDALE, OH 45246-2544, United States of America.

Workplace Policy

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.