(USA) Member Specialist

Sam's Club; Valdosta (GA); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase program

Paid time off (PTO)

Life insurance

Job summary

Sam's Club in Valdosta, GA is hiring for a front-end associate to provide member service, maintain checkout areas, and process purchases. You will assist with payments, returns, refunds, and exchanges, while upholding safety standards and protecting assets.

Responsibilities include guiding members on self‑service tech, logging paperwork, and supporting training for associates. A team‑oriented, customer‑first mindset is essential, with opportunities to learn new technologies.

Qualifications

• Retail experience including operating front‑end equipment such as cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provides member service and supports shopping experience.
• Maintains checkout area and processes member purchases.
• Assists with payments, returns, refunds, and exchanges per policy.
• Follows safety standards and conducts safety sweeps.
• Maintains entrance/exit areas and verifies membership.
• Ensures a safe shopping environment and merchandise is arranged.
• Assesses shrink and damages and reports them.
• Keeps paperwork and logs up to date.
• Executes emergency response procedures as needed.
• Trains associates on processes, new technologies, and programs.
• Collaborates with managers, co‑workers, customers, and partners.

Skills

Retail experience

Mobile apps familiarity

Front-end equipment operation

Tools

Cash register

Job description

Position Summary

What you’ll do includes providing member service, maintaining checkout area, resolving member issues, promoting Sam’s Club products and services, guiding members on self‑service technology, processing purchases, handling payments, returns, refunds, and exchanges, and ensuring safety and security standards.

Additional duties include maintaining entrance and exit areas, assisting with purchases, transporting items, guarding assets, logging paperwork, and executing emergency procedures.

Key Responsibilities

• Provides member service and supports shopping experience.
• Maintains checkout area and processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies.
• Follows safety standards, conducts safety sweeps, and reports unsafe situations.
• Maintains entrance and exit areas, verifies membership, and zones merchandise.
• Ensures a safe shopping environment and arranges merchandise.
• Assesses and reports shrink and damages.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures and follows security and safety practices.
• Provides training to associates on processes, procedures, new technologies, and programs.
• Works collaboratively with managers, co‑workers, customers, and partners.
• Promotes integrity, ethics, and compliance, and models Walmart values.
• Operates as part of a team, communicates effectively and positively.
• Supports continuous improvement and uses new technologies.
• Delivers results while putting customers first and balancing priorities.

Core Values and Standards

• Respect the Individual: Embraces differences, builds belonging, supports talent, and collaborates as a team.
• Act with Integrity: Maintains highest standards, holds accountability, and supports the company’s regenerative goals.
• Serve Customers and Members: Delivers results with a customer‑first mindset.
• Strive for Excellence: Demonstrates curiosity, risk‑taking, resilience, and continuous improvement.

Training and Development

Assist with training of front‑line associates, teach new technology and tool functionality, and provide continuous learning and process improvement opportunities.

Benefits

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase program, and company‑paid life insurance.
• Paid time off includes PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U education benefit program for full‑time and part‑time associates.

Compensation

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

Minimum Qualifications

Outlined below are required minimum qualifications for this position.

• Retail experience including operating front‑end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Preferred Qualifications

Outlined below are optional preferred qualifications for this position.

• No preferred qualifications listed.

Primary Location

450 NORMAN DR, VALDOSTA, GA 31601-7708, United States of America

Legal Statement

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no tolerance policy regarding illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.