(USA) Member Specialist

Sam's West, Inc.; La Habra (CA); On-site; USD 30,000 - 42,000; Full time

Job summary

Sam's West, Inc. is seeking a customer-focused associate to support members at the checkout area and help customers with purchases. You will verify memberships, assist with payments, refunds, and exchanges, and promote Sam's Club products and services.

The role requires maintaining a safe and organized shopping environment and providing guidance on self-service technology. Responsibilities include resolving member concerns, locating merchandise, and assisting with transporting items as needed.

Responsibilities

• Provide member service and assist with purchases at the checkout area
• Resolve member issues and concerns and guide use of self-service technology
• Promote Sam's Club products and services to members
• Assist with payments, returns, refunds, and exchanges per company policies
• Maintain a safe, organized shopping environment and assist with merchandise stocking and layout

Job description

Position Summary

Position Summary... What you'll do... Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Provides guidance and support to members regarding self-service technology. Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps. Follows proper procedures for handling merchandise. Corrects and reports unsafe situations to facility management. Maintains entrance areas. Acknowledges members, verifies membership cards, and identifies member needs. Assists members with purchasing decisions. Locates merchandise. Resolves member issues and concerns. Promotes the company's products and services. Zones the area. Arranges and organizes merchandise. Assists members with transporting items. Maintains a safe shopping environment. Maintains exit areas. Reviews member receipts.