(USA) Member Specialist

Sam's Club; Flagstaff (AZ); On-site; USD 28,929 - 39,950; Full time

Benefits offered by this job

Health benefits including medical, vision, and dental coverage

401(k) plan and stock purchase program

Paid time off including parental leave and family care leave

Company-paid life insurance and disability benefits

Education benefits covering high school and bachelor’s degrees

Job summary

Sam's Club in Flagstaff, Arizona, is seeking a Member Frontline Services associate to provide exceptional service to our members. This role involves maintaining checkout areas, addressing member concerns, and ensuring safety standards are upheld in compliance with company policies.

The ideal candidate will have retail experience and be comfortable operating front-end equipment while assisting customers with various transactions. The position offers a competitive hourly wage and a range of benefits including health coverage, paid time off, and educational assistance.

Qualifications

• Retail experience, including operating front‑end equipment such as a cash register.
• Experience with mobile retail applications is a plus.

Responsibilities

• Deliver member service and resolve member issues in a busy retail environment.
• Promote products and services while assisting members with self-service technology.
• Process member purchases and manage financial transactions in accordance with policies.
• Maintain safety standards and conduct emergency response procedures when necessary.
• Train new associates on company processes and technology.

Skills

Retail experience

Operating front-end equipment

Working with mobile retail applications

Job description

Position Summary

Members of this role provide front‑line service to Sam’s Club members, oversee checkout and entrance/exit areas, resolve member concerns, maintain merchandise and safety standards, train colleagues, and ensure compliance with all company policies and security procedures.

Responsibilities

• Deliver member service, maintain checkout area, and resolve member issues and concerns.
• Promote Sam’s Club products and services and provide guidance on self‑service technology.
• Process member purchases, assist with payments, returns, refunds, and exchanges in accordance with company policies for various membership and payment types.
• Execute safety sweeps and follow company safety and security standards, including reporting unsafe situations.
• Handle merchandise properly, correct unsafe situations, and report to facility management.
• Maintain entrance and exit areas, acknowledge members, verify membership cards, and identify member needs.
• Assist members with purchasing decisions, locating merchandise, organizing items, and transporting items while maintaining a safe shopping environment.
• Review member receipts, safeguard company assets, observe and communicate potential criminal activity, and maintain required documentation.
• Execute emergency response procedures and ensure compliance with security and safety practices.
• Train new Member Frontline Services associates on company processes, new technology, and program rollout.
• Provide continuous learning and process improvement opportunities.
• Handle returns according to policy, zone the area, and identify shrink and damages.
• Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, and partners; identify priorities, deadlines, and expectations; communicate progress; recommend improvement opportunities; and adapt to change.

Qualifications

• Retail experience, including operating front‑end equipment such as a cash register, and working with mobile retail applications.

Location

1851 E Butler Ave, Flagstaff, AZ 86001‑5911, United States of America

Compensation

The hourly wage range for this position is $21.00 to $29.00. Additional premiums up to $3.00 per hour may apply based on schedule, location, season, or specific work performed.

Benefits

• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k) plan, stock purchase program, and company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO/PPTO can be used for vacation, sick leave, holidays, or other purposes.
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U: a company‑paid education benefit program for full‑time and part‑time associates covering high school completion, bachelor’s degrees, English language learning, and short‑form certificates; tuition, books, and fees are fully covered.