(USA) Member Specialist

Sam's Club; Durham (NC); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits: medical, vision, and dental coverage

401(k) and stock purchase plan

Paid time off and parental leave

Short-term and long-term disability

Company discounts

Job summary

Sam's Club is seeking a member service associate in Durham, NC. This position requires retail experience, focusing on member assistance, managing transactions, and maintaining a safe shopping environment. The role includes training new associates and promoting products. Offering competitive hourly wages from $17.00 to $25.00, plus various health and financial benefits.

Join a team committed to service and safety, while making a positive impact on the shopping experience for all members.

Qualifications

• Must have retail experience, particularly with front-end equipment such as cash registers.
• Experience with mobile retail applications is preferred.

Responsibilities

• Provide member service and guide members in self-service technology.
• Maintain checkout and entrance areas and keep merchandise well arranged.
• Process payments, returns, refunds, and exchanges.
• Conduct safety sweeps and report unsafe situations.
• Assist in training new associates.

Skills

Retail experience

Operating front-end equipment

Experience with mobile retail applications

Job description

Position Summary

This position is a key member service role responsible for providing member assistance, maintaining checkout and entrance areas, handling merchandise, and ensuring a safe shopping environment. Responsibilities include managing member purchases, assisting with payments, returns, and refunds, and conducting safety sweeps. The associate also supports other members by locating merchandise, arranging displays, and preventing shrinkage, while maintaining safety and security awareness.

What You’ll Do

• Provide member service and guide members in the use of self‑service technology.
• Maintain checkout, entrance, and exit areas and keep merchandise well‑arranged.
• Process member purchases, handle payments, returns, refunds, and exchanges.
• Follow company safety standards, conduct safety sweeps, and report unsafe situations.
• Identify and prevent shrinkage and report damages.
• Execute emergency response procedures and maintain documentation.
• Assist in training new associates on company processes, tools, and programs.
• Support continuous learning and process improvement initiatives.
• Collaborate with managers, co‑workers, and partners to meet deadlines and improve operations.
• Promote Sam’s Club products and services and assist members with purchasing decisions.
• Maintain a safe shopping environment and monitor for potential criminal activity.

Minimum Qualifications

• Retail experience including operating front‑end equipment such as a cash register.
• Experience working with mobile retail applications.

Preferred Qualifications

Preferred qualifications are not listed.

Benefits

• Health benefits: medical, vision and dental coverage.
• Financial benefits: 401(k), stock purchase, and company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting (amount depends on job classification and length of employment).
• Other benefits: short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.

Compensation

The hourly wage range for this position is $17.00 to $25.00, inclusive of any applicable premium compensation ranging from $0.35 to $3.00 per hour. The actual hourly rate will equal or exceed the applicable minimum wage.

Location

Primary Location: 4005 Durham Chapel Hill Blvd, Durham, NC 27707-2516, United States of America.

Drug‑Free Workplace

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.