(USA) Coach/Ops Mgr Trainee

Walmart; Westfield (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart is seeking a Coach/Ops Mgr Trainee in Westfield, MA. This role focuses on team leadership, financial performance, and customer service excellence. Ideal candidates will possess strong supervisory experience, with a passion for training and development, and a comprehensive understanding of retail operations.

Benefits

Performance bonuses

Comprehensive benefits including health and retirement

Education programs like Live Better U

Paid time off

Qualifications

• 2 years of college; or 1 year retail and 1 year supervisory experience.
• Experience supervising 5+ direct reports, including performance management.
• Familiarity with Walmart's policies and ethics.

Responsibilities

• Leads and develops teams by training and providing feedback.
• Drives financial performance and manages budgets.
• Ensures high-quality customer experience and operational processes.

Skills

Leadership

Communication

Customer Service

Data-driven Decision Making

Education

2 years of college

Bachelor’s in Business Management

Job description

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This range is provided by Walmart. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$31.00/hr - $38.00/hr

Position Summary

What you'll do... Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Ensures effective merchandise presentation, inventory flow, and operational processes, developing and implementing action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a belonging mindset in the workplace. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees activities by building relationships with stakeholders, supporting plans to meet customer and business needs, and promoting continuous learning and improvement.

Ensures compliance with company policies and standards of ethics and integrity, supporting Walmart's mission and values. Builds high-performing teams, embraces diversity, and creates a workplace of belonging. Acts with integrity, maintains high ethical standards, and supports Walmart's sustainability and community initiatives.

Delivers results with a customer-first approach, makes data-driven decisions, and encourages continuous improvement. Supports change and innovation, drives excellence, and fosters a culture of curiosity and resilience.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health, retirement, paid time off, and education programs like Live Better U. The hourly wage range for this position is $31.25-$38.46 plus differential, with additional performance bonuses and possible regional pay adjustments.

Minimum Qualifications

2 years of college; or 1 year retail and 1 year supervisory experience; or 2 years general work experience with 1 year supervisory experience. For firearms-related roles, successful completion of background checks and training is required. All associates must complete required trainings and assessments.

Preferred Qualifications

Bachelor’s in Business Management and Leadership or related certifications. Experience supervising 5+ direct reports, including performance management, mentoring, hiring, and firing.

Location

141 Springfield Rd, Westfield, MA 01085-1819, United States

Seniority Level

Internship

Employment Type

Full-time

Job Function

Other

Industries

Retail

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