(USA) Coach/Ops Mgr Trainee

Walmart; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading retail company is seeking a dedicated supervisor in New York to oversee store operations and customer service initiatives. The ideal candidate will excel in team leadership, possess a strong customer focus, and drive operational excellence. The role includes competitive wages, bonuses, and comprehensive benefits, promoting a culture of inclusivity and support.

Benefits

Competitive pay

Performance bonuses

Comprehensive health benefits

401(k) options

Paid time off

Parental leave

Disability coverage

Qualifications

• Minimum 2 years of college or equivalent experience.
• Supervisory experience required.
• Ability to manage and develop teams.

Responsibilities

• Lead and develop teams, ensuring exceptional customer service.
• Drive financial performance and manage budgets.
• Implement process improvements for a high-quality customer experience.

Skills

Customer Service

Leadership

Communication

Data-Driven Decision Making

Team Building

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, and ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing and implementing action plans to mitigate shrink and meet sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes associates, and promotes a culture of belonging. Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans to meet customer and business needs, and measuring progress. Ensures compliance with company policies, standards of ethics and integrity, and supports the company's mission and values. Builds high-performing teams, embraces diversity, and creates an inclusive workplace where associates feel supported and connected. Acts with integrity, maintaining high standards of ethics and compliance, and supports Walmart's culture and sustainability goals. Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Drives continuous improvement through the adoption of new technologies and skills, supporting change and learning. Walmart offers competitive pay, performance bonuses, comprehensive health benefits, 401(k), stock purchase options, and other benefits such as PTO, parental leave, disability coverage, and more. The position includes an hourly wage range of $31.25-$38.46 plus differential, with additional performance bonuses and potential regional pay adjustments.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University; Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University; and experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

3018 East Ave, Central Square, NY 13036-2615, United States of America