(USA)Coach/Ops Mgr Trainee

Walmart; West Valley City (UT); On-site; USD 50,000 - 70,000; Full time

Job summary

Walmart is seeking a Store Manager to lead and develop teams while enhancing customer service and driving financial performance in the West Valley City location. The ideal candidate will manage associates, resolve issues, and implement business solutions while supporting a collaborative workplace culture. This role requires a background in retail management and the ability to lead effectively within a fast-paced environment.

Benefits

Competitive pay

Performance bonuses

Health benefits

401(k)

Stock purchase program

Paid time off

Qualifications

• Experience supervising five or more direct reports.
• 1 year of retail and supervisory experience.
• Successful completion of a firearms-specific CBC if applicable.

Responsibilities

• Leads and develops teams by training and actively listening to associates.
• Drives financial performance by reviewing and evaluating PL statements.
• Ensures compliance with company policies and promotes a high-quality customer experience.

Skills

Customer service

Team leadership

Communication

Problem-solving

Education

2 years of college or equivalent experience

Bachelor of Science in Business Management and Leadership

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a belonging mindset in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals and objectives, builds accountability, and measures progress. Addresses improvement opportunities, demonstrates adaptability, and promotes continuous learning. Ensures compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity. Implements related action plans, utilizing and supporting the Open Door Policy, and provides guidance on applying these in business processes and practices.

Respects individuals by building high-performing teams, embracing differences, creating a workplace where associates feel supported and connected, and creating opportunities for all to thrive. Works collaboratively, builds trusting relationships, and communicates with impact. Attracts, retains, empowers, and develops talent, recognizing contributions and accomplishments. Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and holding oneself and others accountable. Supports Walmart's goal of becoming a regenerative company through positive community impact, waste elimination, and local giving.

Serves customers and members by delivering results with a customer-first approach, considering various shopping behaviors, and applying business models to plans. Makes data-driven decisions, balancing priorities and considering all stakeholders. Drives continuous improvement, adopts new technologies and skills, and supports others through change. Walmart offers competitive pay, performance bonuses, health benefits, 401(k), stock purchase, paid time off, and other benefits.

Requires 2 years of college or equivalent experience, or 1 year of retail and supervisory experience, or 2 years of general work experience with supervisory duties. For firearm-selling facilities, successful completion of a firearms-specific CBC and training are required. Associates must complete all required trainings and assessments. Preferred qualifications include a Bachelor of Science in Business Management and Leadership, a Certificate of Completion in People and Business Leadership, and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary location: 3180 S 5600 W, West Valley City, UT 84120-1300, United States of America.