(USA) Coach/Ops Mgr Trainee

Walmart Canada; Salt Lake City (UT); On-site; USD 45,000 - 65,000; Full time

Job summary

Walmart Canada is seeking a Coach/Ops Mgr Trainee in Salt Lake City, UT, to lead teams, enhance customer service, and drive financial performance. The role focuses on team development, operational excellence, and compliance with company values. Ideal candidates have retail and supervisory experience with a passion for fostering inclusive environments.

Benefits

Competitive pay

Performance bonuses

Health benefits

401(k)

Paid time off

Educational opportunities

Qualifications

• 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience.
• Experience supervising 5 or more direct reports.

Responsibilities

• Model exceptional customer service standards and manage customer initiatives.
• Drive financial performance by managing budgets and controlling expenses.
• Supervise and develop hourly associates through hiring and mentorship.

Skills

Customer Service

Team Development

Financial Management

Operational Compliance

Change Management

Education

Bachelor of Science in Business Management

Retail Experience

Job description

(USA) Coach/Ops Mgr Trainee

Apply locations: Salt Lake City, UT

Type: Full time

Posted on: Posted 3 Days Ago

Requisition ID: R-2218765

Position Summary

Leads and develops teams effectively by teaching, training, actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams.

What you'll do

• Model and demonstrate exceptional customer service standards, following the One Best Way (OBW) service model, managing customer service initiatives, and supporting community outreach programs. Ensure customer needs, complaints, and issues are resolved, developing action plans for improvement.
• Drive financial performance and sales by reviewing P&L statements, managing budgets, controlling expenses, and ensuring effective merchandise presentation, inventory flow, and operational processes. Develop strategies to mitigate shrink and achieve sales and profit goals.
• Supervise and develop hourly associates through hiring, training, mentoring, and assigning duties. Set clear expectations, recognize contributions, and promote a sense of belonging in the workplace.
• Coordinate and oversee activities by building relationships with stakeholders, supporting plans to meet customer and business needs, and promoting continuous learning and improvement.
• Ensure compliance with policies, procedures, and ethical standards. Support Walmart's mission and values, fostering a culture of integrity and accountability.
• Build high-performing teams, embrace diversity, and create an inclusive environment where associates feel supported and valued.
• Act with integrity, maintaining high standards of ethics and transparency, and support Walmart's goal of being a regenerative company through positive community impact.
• Deliver results with a customer-first approach, making data-driven decisions, and balancing short-term and long-term priorities.
• Drive continuous improvement by adopting new technologies, encouraging innovation, and supporting change management.

Walmart offers competitive pay, performance bonuses, health benefits, 401(k), stock purchase, paid time off, and other benefits. Live Better U provides educational opportunities with full coverage of tuition, books, and fees.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. Additional requirements include successful completion of all job-related trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership or related certifications. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

350 Hope Ave, Salt Lake City, UT 84115-5116, United States of America