(USA) Coach/Ops Mgr Trainee

Walmart; Eagle Mountain (UT); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in retail seeks a Store Manager to lead and develop store teams, drive financial performance, and ensure exemplary customer service. The ideal candidate will have a mix of education and relevant experience in a supervisory role. Walmart offers competitive pay, performance bonuses, and comprehensive benefits, including tuition reimbursement options for continued education.

Benefits

Competitive pay

Performance-based bonuses

Comprehensive health coverage

401(k) and stock purchase plan

Paid time off

Tuition reimbursement through Live Better U

Qualifications

• 2 years of college or relevant retail experience with supervisory roles.
• Experience supervising 5 or more direct reports preferred.

Responsibilities

• Leads and develops associates, ensuring effective customer service.
• Drives store financial performance while managing merchandising and inventory.
• Recruits and mentors new associates, fostering team development.

Skills

Customer Service

Team Leadership

Financial Analysis

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to address deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgeting, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and fosters a sense of belonging in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies goals and objectives, builds accountability, and measures progress. Demonstrates adaptability and promotes continuous learning.

Ensures compliance with company policies and supports the company's mission, values, and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and provides guidance on applying these in business practices.

Core Values and Behaviors

• Respect the Individual: Builds high-performing teams, embraces differences, creates a workplace of belonging, and creates opportunities for all associates to thrive.
• Act with Integrity: Maintains high standards of ethics, models Walmart values, and supports a culture of accountability and transparency. Supports Walmart's goal of becoming a regenerative company by making positive impacts.
• Serve Our Customers and Members: Delivers results with a customer-first approach, making decisions based on data insights, and balancing priorities to meet customer needs.
• Strive for Excellence: Demonstrates curiosity, resilience, encourages learning from mistakes, and drives continuous improvement through technology and skills development.

At Walmart, we offer competitive pay, performance-based bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, and more. For detailed information about benefits, visit One.Walmart.

Live Better U is Walmart's education benefit program, offering fully paid tuition, books, and fees for associates pursuing degrees or certificates. Eligibility requirements vary, and benefits are subject to change. For more information, visit One.Walmart.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific CBC and Firearms Authorized Training is required. Associates must attend and complete all required training and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership, and experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

9399 N SPRING RUN PKWY, EAGLE MOUNTAIN, UT 84005-0000, United States of America