(USA) Coach/Ops Mgr Trainee

Walmart; Virginia (MN); On-site; Full time

Job summary

A leading company in retail seeks an effective leader to develop teams and enhance customer service. This role requires strong financial acumen and the ability to implement business solutions while fostering a sense of belonging among associates. Competitive pay and various educational benefits are offered.

Benefits

Performance bonuses

Comprehensive health coverage

401(k) plan

Stock purchase options

Paid time off

Live Better U education benefit program

Qualifications

• 2 years of college, or retail experience with supervisory experience.
• Completion of specific trainings required.
• Experience supervising direct reports preferred.

Responsibilities

• Leads and develops teams effectively, modeling customer service standards.
• Drives sales and manages financial performance of the store area.
• Supports community initiatives, fostering diversity and a positive work culture.

Skills

Team Leadership

Customer Service

Financial Performance Management

Process Improvement

Adaptability

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community and outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to correct deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties, setting clear expectations, and recognizing contributions. Promotes a sense of belonging and recruits qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and building accountability for results. Identifies and addresses improvement opportunities, demonstrates adaptability, and promotes continuous learning. Ensures compliance with company policies, procedures, and standards of ethics and integrity, supporting the Open Door Policy and providing guidance on business processes.

Respects individuals by building high-performing teams, embracing diversity, and creating a workplace where associates feel supported and connected through a culture of belonging. Works collaboratively, builds trust, and communicates positively to motivate and influence. Attracts, retains, and develops talent, recognizing contributions and fostering a positive work environment.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a culture of accountability. Supports Walmart's goal of becoming a regenerative company by making positive impacts through waste elimination, community involvement, and sustainability efforts.

Serves customers and members by delivering results with a customer-first approach, utilizing data insights, and balancing short- and long-term priorities. Demonstrates curiosity, resilience, and a desire to learn, encouraging innovation and change. Supports continuous improvement and adoption of new technologies and skills.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits, including health coverage, 401(k), stock purchase, paid time off, and additional perks. Details about PTO and eligibility are available at https://one.walmart.com/notices.

Live Better U is an education benefit program covering a range of educational opportunities, fully paid by Walmart, with eligibility requirements based on employment status and other factors. More information is available at One.Walmart.

The hourly wage range for this position is $31.25-$38.46, plus differential where applicable. Additional compensation includes performance bonuses and potential regional pay zone adjustments.

Minimum Qualifications...

2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership, and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

6259 College Dr, Suffolk, VA 23435-2610, United States of America