(USA) Coach/Ops Mgr Trainee

Walmart; Ohio; On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart is seeking a Store Supervisor to lead teams and drive store performance. The role involves managing customer service initiatives, financial performance, and staff development while promoting a culture of belonging and respect. Candidates should have a background in retail and supervisory experience, with educational benefits and competitive pay offered.

Benefits

Performance bonuses

Comprehensive benefits including health

Educational benefits for associates

Paid time off

Qualifications

• 2 years of college or 1 year of retail experience and 1 year of supervisory experience.
• Must complete mandated training and assessments.

Responsibilities

• Oversee and develop store teams by teaching and training associates.
• Drive financial performance by analyzing P&L statements.
• Ensure compliance with company policies and ethical standards.

Skills

Customer Service

Team Leadership

Financial Performance Management

Communication

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, provides clear expectations and guidance to implement business solutions, and communicates business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes associates, and promotes a workplace of belonging. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs. Builds accountability, measures progress, identifies improvement opportunities, and demonstrates adaptability and continuous learning.

Ensures compliance with company policies and standards of ethics and integrity. Supports the company mission and values, implements related action plans, and promotes a culture of belonging and respect for individuals.

Acts with integrity by maintaining high standards of ethics, honesty, fairness, and transparency. Supports Walmart’s goals of positive community impact and sustainability through initiatives like waste elimination and local giving.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term priorities. Encourages learning, takes calculated risks, and supports change initiatives.

Offers competitive pay, performance bonuses, and comprehensive benefits including health, financial, paid time off, and other perks. Details about PTO and eligibility are available at https://one.walmart.com/notices.

Live Better U provides educational benefits for associates, covering tuition, books, and fees for programs from high school completion to bachelor’s degrees, with eligibility requirements based on employment status and length.

The hourly wage range for this position is $31.25-$38.46, plus differential where applicable. Additional compensation includes bonuses and potential regional pay zones.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Associates must complete all mandated training and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

485 Airport Hwy, Wauseon, OH 43567-8709, United States of America