(USA) Coach/Ops Mgr Trainee

Walmart; Michigan; On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the retail sector is seeking a Team Lead to oversee store operations. The ideal candidate will drive financial performance, enhance customer service, and develop team members through effective training and mentorship. This role requires a strong background in leadership and retail, alongside demonstrated ability to implement company strategies while fostering a culture of inclusion and success.

Benefits

Competitive pay

Performance bonuses

Comprehensive benefits

Paid time off

Qualifications

• Experience in retail and supervisory roles.
• Successful completion of trainings and assessments required.
• Experience supervising five or more direct reports.

Responsibilities

• Leads and develops teams effectively.
• Drives financial performance and sales.
• Ensures compliance with company policies.

Skills

Customer Service

Leadership

Communication

Financial Analysis

Problem Solving

Education

2 years of college

Bachelor of Science in Business Management

Certificate in People and Business Leadership

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are resolved. Develops and implements action plans to correct deficiencies and leads process improvements to ensure a high-quality customer experience. Drives financial performance and sales by reviewing and evaluating profit and loss statements, managing budgets, forecasts, and expenses. Monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing action plans to mitigate shrinkage and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and ensures diversity and inclusion. Builds relationships with stakeholders, supports plans and initiatives to meet customer and business needs, and fosters accountability and continuous learning. Ensures compliance with company policies and supports the company's mission, values, and standards of ethics and integrity. Promotes a culture of belonging, diversity, and respect, attracting and retaining talent, and acting with integrity. Delivers results with a customer-first approach, making data-driven decisions, and balancing priorities. Supports continuous improvement and encourages the use of new technologies and skills. Offers competitive pay, performance bonuses, and comprehensive benefits, including health, financial, and paid time off benefits. For more information about benefits and eligibility, visit One.Walmart. The hourly wage range for this position is $31.25-$38.46, plus differential where applicable, with additional bonuses and compensation based on location and performance.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with specific state requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

3700 Owen Rd, Fenton, MI 48430-9193, United States of America