(USA) Coach/Ops Mgr Trainee

Walmart; Lebanon (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company is seeking a team leader for their retail operations in Lebanon, MO. The role involves driving sales, managing store teams, and ensuring exceptional customer service. Candidates should have supervisory experience and a strong grasp of retail operations. Comprehensive benefits include competitive pay and educational programs to support growth.

Benefits

Competitive pay

Performance bonuses

Comprehensive health coverage

401(k) plans

Paid time off

Live Better U program covering tuition

Qualifications

• 2 years of college or 1 year retail + supervisory experience required.
• Experience supervising five reports preferred.

Responsibilities

• Leads teams, manages performance, and ensures customer satisfaction.
• Oversees financial performance by controlling budgets and expenses.
• Recruits and develops associates to meet staffing needs.

Skills

Leadership

Customer Service

Financial Acumen

Team Development

Communication

Problem-Solving

Education

2 years of college or 1 year of retail + supervisory experience

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community and outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals for the business area.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a sense of belonging in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities and assignments by building relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and promoting accountability and continuous learning.

Ensures compliance with company policies and supports the company's mission, values, and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and guides others in applying these in business processes and practices.

Builds high-performing teams by embracing diversity, creating a supportive workplace, and fostering a culture of belonging. Works collaboratively, builds trust, and communicates positively to motivate and influence others. Attracts, retains, empowers, and recognizes talent.

Acts with integrity by maintaining high standards of ethics and compliance, supporting Walmart's culture, and being accountable. Supports Walmart's goal of becoming a regenerative company by making positive impacts for associates, customers, and the community.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Demonstrates curiosity, resilience, and encourages continuous improvement and learning.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits, including health coverage, 401(k), stock purchase plans, paid time off, disability benefits, and more. For more information about PTO, visit https://one.walmart.com/notices. The Live Better U program provides educational benefits, covering tuition, books, and fees for various programs, including high school completion and bachelor's degrees.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and successfully complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

1800 S Jefferson Ave, Lebanon, MO 65536-4208, United States of America