(USA) Coach/Ops Mgr Trainee

Walmart; Kokomo (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in retail is seeking a Store Manager in Kokomo, IN. The role involves building high-performing teams, driving sales performance, and ensuring exceptional customer service. Ideal candidates will have a mix of retail and supervisory experience, embody the company's values, and support community outreach efforts.

Benefits

Competitive pay

Performance bonuses

Comprehensive benefits including health

Educational programs covering tuition

Paid time off

Qualifications

• 2 years of college or relevant experience in retail and supervisory roles.
• Experience managing teams of five or more.
• Knowledgeable in financial performance metrics and customer service initiatives.

Responsibilities

• Lead and develop teams to enhance store performance and ensure customer satisfaction.
• Drive financial performance by managing budgets and evaluating profit/loss.
• Ensure compliance with company policies and create a diverse workplace culture.

Skills

Team Leadership

Customer Service

Data-Driven Decision Making

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to address deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating profit/loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a culture of belonging. Coordinates and oversees activities by developing relationships with key stakeholders, supporting plans and initiatives, and building accountability for results. Identifies improvement opportunities and demonstrates adaptability and continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans and supporting the Open Door Policy. Builds high-performing teams, embraces diversity, and creates a workplace where associates feel supported and connected. Works collaboratively, builds strong relationships, and communicates positively to motivate and influence. Attracts, retains, and develops talent, recognizing contributions and accomplishments. Acts with integrity, maintaining high standards of ethics, honesty, and transparency. Supports and fosters Walmart's culture and mission, making a positive impact for associates, customers, and the community.

Delivers results by prioritizing customer needs and applying the EDLP and EDLC business models. Makes data-driven decisions, balancing short- and long-term priorities, considering all stakeholders. Demonstrates curiosity, resilience, and a desire to learn, encouraging continuous improvement and adoption of new technologies. Walmart offers competitive pay, performance bonuses, and comprehensive benefits, including health, financial, and paid time off benefits. Additional benefits include educational programs like Live Better U, which covers tuition and fees for various levels of education, and eligibility depends on employment status and duration.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required training and assessments, such as Academy and Open Door trainings.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

1920 E Markland Ave, Kokomo, IN 46901-6236, United States of America