US Trainer

Wheely; New York (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Equity

Health benefits

Monthly travel credit

Professional development

Job summary

Wheely is seeking a US Trainer to own the quality of service across the chauffeur fleet and to design, deliver, and refine training content with local operations and our global HQ. This hands-on role drives assessments and service quality, elevating Wheely’s standards in the US.

You will leverage luxury hospitality expertise to coach, train, and support chauffeurs, ensuring consistency and an exceptional passenger experience. Visa sponsorship is not required for this US-based role.

Qualifications

• 3+ years of experience delivering high-quality group or classroom training to experienced professionals.
• 2+ years in a customer-facing luxury environment, such as five-star hospitality or premium aviation.
• Ability to coach, influence, and challenge others while maintaining trust and credibility.
• Hands-on training approach with ability to work directly with individuals to improve performance.
• Passion for luxury vehicles is a plus.

Responsibilities

• Training & Standards: Own the end-to-end training of Wheely chauffeurs, ensuring a flawless five-star luxury experience and adaption of content to local needs.
• Continuous Improvement: Build feedback loops between training, quality, operations and customer support; share best practices regionally.
• Guardian of Luxury Positioning: Maintain Wheely's luxury service standards as the business grows.

Skills

Training delivery

Luxury hospitality

Coaching skills

Hands-on training

Attention to detail

Job description

About the Role

As a US Trainer, you will own and protect the quality of Wheely's service, ensuring our chauffeur partners consistently deliver an exceptional, five-star luxury experience.

Working closely with local operations teams and our global headquarters, you will design, deliver, and continuously refine training content for our chauffeur fleet. This is a hands-on role where you will take ownership of chauffeur training, assessments, and service quality, helping uphold and elevate Wheely's standards across the US.

This is a fantastic opportunity for hospitality professionals looking to transition into the tech sector. You will enjoy more regular hours without losing the fast-paced, luxury-service style of working. You will combine your expertise in luxury hospitality with a practical, operational approach, directly influencing the quality of service delivered to our passengers.

We regularly recruit experienced leaders from five-star hospitality brands such as Four Seasons and Jumeirah, as well as from premium airline and private aviation environments, including Emirates. These professionals thrive at Wheely by applying rigorous hospitality standards in a fast-moving, operationally focused setting. Our partnership with Forbes Travel Guide further reinforces our commitment to world-class training and service excellence.

This is not a traditional HR or classroom-only L&D role. You will be deeply embedded in operations, working directly with chauffeurs, assessing real-world performance, and intervening where standards are not met. Your work will play a critical role in protecting Wheely's reputation and ensuring a consistently exceptional passenger experience as the business grows.

Responsibilities

Training & Standards

• Own the end-to-end training of Wheely chauffeurs, ensuring a consistently flawless, five-star luxury experience.
• Deliver engaging and practical training to experienced professionals.
• Adapt and localise Wheely's global training content to meet local market needs while maintaining brand consistency.

Continuous Improvement

• Build and maintain a strong feedback loop between training, quality, operations, and customer support.
• Partner with peers in other regions to share best practices and raise global service standards.
• Act as a guardian of Wheely's luxury positioning, ensuring service quality remains consistently high as the business grows.

Requirements

You take personal pride in high standards and believe luxury is delivered through consistency, discipline, and attention to detail .

• 3+ years of experience delivering high-quality group or classroom training to experienced professionals.
• 2+ years in a customer-facing luxury environment, such as five-star hospitality, premium or private aviation, luxury services, or retail.
• Proven ability to coach, influence, and challenge others while maintaining trust and credibility.
• A hands-on approach to training with the ability to work directly with individuals to improve performance.
• A passion for luxury vehicles and knowledge of their specifications is a plus.

What We Offer

• Base salary of $90,000-$110,000 per year, plus equity in a high-growth startup.
• Comprehensive benefits package, including health coverage and other benefits designed to support your wellbeing.
• Monthly credit for journeys with Wheely, allowing you to experience our service as a passenger and stay closely connected to the product.
• Professional development support, including subsidies for relevant training and learning.

Candidates must be authorised to work in the United States without the need for visa sponsorship, now or in the future.