US Trainer Customer Experience New York

Wheely; New York (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Base salary $90,000–$110,000 per year

Health benefits

Monthly journey credits

Professional development subsidies

Job summary

Wheely is redefining premium transportation in major cities across Europe, the US, and the Middle East. As a US Trainer, you will own and protect the quality of Wheely's service, designing, delivering, and refining training content for our chauffeur fleet.

Work closely with local operations and global headquarters to elevate service standards, ensuring five-star experiences as the business grows. This role blends luxury hospitality with hands-on operational leadership.

Qualifications

• 3+ years delivering training to experienced professionals.
• 2+ years in a customer-facing luxury environment.
• Ability to coach, influence, and challenge others with trust.
• Hands-on training style with direct coaching.
• Interest in luxury vehicles is a plus.

Responsibilities

• Own end-to-end training of Wheely chauffeurs, ensuring a consistently flawless, five-star luxury experience.
• Deliver engaging and practical training to experienced professionals.
• Adapt and localise Wheely's global training content to meet local market needs while maintaining brand consistency.
• Build and maintain a strong feedback loop between training, quality, operations, and customer support.
• Partner with peers in other regions to share best practices and raise global service standards.
• Act as a guardian of Wheely's luxury positioning, ensuring service quality remains consistently high as the business grows.

Skills

Training delivery

Luxury hospitality

Coaching others

Hands-on training

Luxury vehicle knowledge

Job description

Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts.

We\'re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we\'re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we\'d love to hear from you.

About the Role

As a US Trainer, you will own and protect the quality of Wheely's service, ensuring our chauffeur partners consistently deliver an exceptional, five-star luxury experience.

Working closely with local operations teams and our global headquarters, you will design, deliver, and continuously refine training content for our chauffeur fleet. This is a hands-on role where you will take ownership of chauffeur training, assessments, and service quality, helping uphold and elevate Wheely's standards across the US.

This is a fantastic opportunity for hospitality professionals looking to transition into the tech sector. You will enjoy more regular hours without losing the fast-paced, luxury-service style of working. You will combine your expertise in luxury hospitality with a practical, operational approach, directly influencing the quality of service delivered to our passengers.

We regularly recruit experienced leaders from five-star hospitality brands such as Four Seasons and Jumeirah, as well as from premium airline and private aviation environments, including Emirates. These professionals thrive at Wheely by applying rigorous hospitality standards in a fast-moving, operationally focused setting. Our partnership with Forbes Travel Guide further reinforces our commitment to world-class training and service excellence.

This is not a traditional HR or classroom-only L\'D role. You will be deeply embedded in operations, working directly with chauffeurs, assessing real-world performance, and intervening where standards are not met. Your work will play a critical role in protecting Wheely's reputation and ensuring a consistently exceptional passenger experience as the business grows.

Responsibilities

Training & Standards

• Own the end-to-end training of Wheely chauffeurs, ensuring a consistently flawless, five-star luxury experience.


• Deliver engaging and practical training to experienced professionals.


• Adapt and localise Wheely's global training content to meet local market needs while maintaining brand consistency.


• Build and maintain a strong feedback loop between training, quality, operations, and customer support.


• Partner with peers in other regions to share best practices and raise global service standards.


• Act as a guardian of Wheely's luxury positioning, ensuring service quality remains consistently high as the business grows.

Requirements

You take personal pride in high standards and believe luxury is delivered through consistency, discipline, and attention to detail.

• 3+ years of experience delivering high-quality group or classroom training to experienced professionals.


• 2+ years in a customer-facing luxury environment, such as five-star hospitality, premium or private aviation, luxury services, or retail.


• Proven ability to coach, influence, and challenge others while maintaining trust and credibility.


• A hands-on approach to training with the ability to work directly with individuals to improve performance.


• A passion for luxury vehicles and knowledge of their specifications is a plus.

What We Offer

• Base salary of $90,000–$110,000 per year, plus equity in a high-growth startup.


• Comprehensive benefits package, including health coverage and other benefits designed to support your wellbeing.


• Monthly credit for journeys with Wheely, allowing you to experience our service as a passenger and stay closely connected to the product.


• Professional development support, including subsidies for relevant training and learning.

Candidates must be authorised to work in the United States without the need for visa sponsorship, now or in the future.