AI SaaS Technical CSM — US Market

Fonio; New York (NY); Hybrid; USD 70,000 - 150,000; Full time

Benefits offered by this job

Base salary + uncapped commissions

Equity

Equipment

Team offsites

Job summary

Fonio is seeking a Technical Customer Success Manager for the US market. You’ll own a portfolio of SMB customers end to end, building relationships, surfacing value, and driving adoption of AI agents.

You’ll run proactive check-ins, set up workflows, troubleshoot with API docs, and collaborate with developers for advanced setups. Relocation to Vienna for 1–2 months is required, with ongoing remote work thereafter.

Qualifications

• 2–5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client-facing SaaS/B2B role.
• Strong technical understanding — comfortable reading API docs and error logs to troubleshoot customer setups.
• Experience with automation tools like n8n, make.com, codex or similar.
• Affinity for tech/AI products and native or fluent English.

Responsibilities

• Own a portfolio of US SMB customers across their full lifecycle.
• Build relationships, surface value, and find new use cases for AI agents.
• Support customers in setting up their AI assistant and coordinate with developers for advanced setups.
• Run check-ins and proactive calls based on usage signals.
• Work with clear playbooks and room to test initiatives.
• Maximize value from each customer and spot churn risks early.

Skills

Customer Success

Account Management

Technical troubleshooting

English (Native/C2)

Tools

n8n

make.com

codex

HubSpot

Job description

Fonio is seeking a Technical Customer Success Manager for the US market. You’ll own a portfolio of SMB customers end to end, building relationships, surfacing value, and driving adoption of AI agents.

You’ll run proactive check-ins, set up workflows, troubleshoot with API docs, and collaborate with developers for advanced setups. Relocation to Vienna for 1–2 months is required, with ongoing remote work thereafter.