US-Remote I2C Billing Support Specialist

Anthropic; United States; Remote; USD 60.000 - 90.000; Teilzeit

Zusammenfassung

Anthropic is seeking an I2C Support Specialist to act as the front line for customer billing questions on a high-volume, remote United States contract basis. You will own internal escalations from Sales and GTM teams and coordinate across Billing, RevOps, and Tax to resolve issues so invoices get paid.

You will handle remittances, clarifications, and customer-ready responses, while supporting collections and cash application by taking on research and reconciliation tasks.

Qualifikationen

• Customer-facing billing/AR experience required or preferred.
• Experience with high-volume case queues and SLA adherence.
• Strong Excel or Google Sheets skills (lookups, pivots, reconciliation).
• Familiarity with invoices, payments, remittances, and bill-to-cash processes.

Aufgaben

• Serve as front line for high-volume customer billing and I2C questions.
• Own internal escalations from Sales/GTm teams and coordinate across Billing, Sales Ops, RevOps, Tax, Support.
• Resolve customer issues with clear, customer-ready responses to ensure payment.
• Conduct payment research and unapplied cash investigations to support collections.
• Run account reconciliations across payment processor, billing systems, and GL.

Kenntnisse

Customer service

Accounts receivable

High-volume ops

Attention to detail

Written communication

Remote work

Tools

Stripe

NetSuite

Tesorio

JIRA

Jobbeschreibung

Anthropic is seeking an I2C Support Specialist to act as the front line for customer billing questions on a high-volume, remote United States contract basis. You will own internal escalations from Sales and GTM teams and coordinate across Billing, RevOps, and Tax to resolve issues so invoices get paid.

You will handle remittances, clarifications, and customer-ready responses, while supporting collections and cash application by taking on research and reconciliation tasks.