Remote I2C Billing Specialist - SaaS Finance Ops

BayOne Solutions; United States; Remote; USD 58,000 - 96,000; Full time

Job summary

BayOne Solutions is seeking a Billing Support Specialist for a remote 12-month contract to handle high-volume SaaS I2C inquiries. You will resolve billing questions, investigate payments, and provide clear customer resolutions, owning issues from open to close.

You'll collaborate with Billing, RevOps, Tax, Support, and Cash Application while leveraging Excel/Sheets, Stripe/NetSuite familiarity, and AI tools to streamline workflows in a remote US environment.

Qualifications

• 2–5 years of experience in AR, Billing Operations, O2C/I2C, Finance Operations, or high-volume customer operations.
• Customer-facing experience resolving billing or payment issues.
• Experience managing a ticket/case queue and multiple open issues.
• Strong Excel/Google Sheets skills — lookups, pivots, and reconciliation.
• Ability to understand how contracts translate into invoices.
• Strong attention to detail and written communication.
• SaaS or usage-based billing experience preferred.

Responsibilities

• Resolve high-volume customer billing and I2C inquiries within SLAs.
• Own escalations from Sales/GTM and coordinate across Billing, RevOps, Tax, and Support.
• Research payment issues, missing remittances, unapplied cash, credits, and discrepancies.
• Perform customer account reconciliations across payment processors, billing systems, and the GL.
• Support Collections and Cash Application with research and transactional work.
• Identify recurring process/system issues and escal them through resolution.
• Maintain clear, professional communication with customers and internal teams.

Skills

AR/O2C experience

Billing operations

High-volume customer operations

Excel/Google Sheets

Contracts to invoices understanding

AI tooling familiarity

Tools

Stripe

NetSuite

Tesorio

JIRA

Job description

BayOne Solutions is seeking a Billing Support Specialist for a remote 12-month contract to handle high-volume SaaS I2C inquiries. You will resolve billing questions, investigate payments, and provide clear customer resolutions, owning issues from open to close.

You'll collaborate with Billing, RevOps, Tax, Support, and Cash Application while leveraging Excel/Sheets, Stripe/NetSuite familiarity, and AI tools to streamline workflows in a remote US environment.