US Quality Assurance Director

WNC Corp.; Town of Texas (WI); On-site; USD 140,000 - 200,000; Full time

Job summary

WNC is seeking a senior quality leader to drive site quality strategy at its Texas, United States location. You will steward quality across product development, manufacturing, and supplier interfaces, aligning with corporate objectives and regulatory standards.

You will lead cross-functional teams, manage audits, CAPA programs, and drive improvements in defects, cost of poor quality, and process capability. Strong English skills and experience with ISO 9001 are required.

Qualifications

• 10+ years of quality leadership experience in networking products, automotive electronics, industrial electronics, wireless comms manufacturing, or EMS industries.
• 7+ years of cross-functional team management experience.
• Proven experience leading quality for high-end customers with strong satisfaction results.
• Experience with ISO 9001 and supplier quality management.

Responsibilities

• Develop and implement site quality strategy aligned with corporate objectives.
• Establish a culture of quality throughout the organization and drive continuous improvement.
• Lead quality reviews with executive leadership and customers.
• Lead customer quality performance and drive CAPA programs.
• Support audits and business reviews; establish RMA capability.
• Participate in NPI and manufacturing readiness reviews; lead PFMEA and Control Plan planning.
• Drive quality performance through data analytics and risk-based decision making.
• Mentor quality leaders and build a high-performing team.
• Partner with manufacturing and engineering to improve process capability and reliability.

Skills

Quality leadership

Cross-functional leadership

Customer focus

Strategic thinking

Leadership & coaching

Education

Bachelor in Engineering

Tools

8D / RCA

PFMEA

Control Plan

SPC

MSA

Lean Six Sigma

Job description

Job Description

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.

Roles and Responsibilities

Quality Leadership

Develop and implement site quality strategy aligned with corporate objectives. Establish a culture of quality throughout the organization. Drive continuous improvement in product quality, process capability, and customer satisfaction. Lead quality reviews with executive leadership and customers.

Customer Quality Management

Serve as executive owner for customer quality performance. Lead resolution of major customer concerns and field issues. Drive corrective and preventive action programs. Support customer audits and business reviews. Establish RMA capability based upon customer’s request.

NPI/New Product Introduction

Participate in NPI and manufacturing readiness review. Lead quality planning including PFMEA, Control Plan, FAI and inspection requirements. Identify manufacturing and quality risks before production release. Ensure quality requirements are properly transferred from customer/design requirements into manufacturing controls.

Operational Quality Excellence

Leverage WNC’s systems and lessons learned to implement robust quality systems throughout manufacturing operations. Drive site quality performance through data analytics and risk-based decision-making. Develop programs to reduce defects, scrap, rework, and cost of poor quality. Partner with manufacturing and engineering teams to improve process capability and product reliability.

Quality Systems & Compliance

Establish and maintain the site QMS based on ISO 9001 and applicable customer/industry requirements. Maintain effectiveness of the Quality Management System. Lead internal, customer, and third-party audits. Ensure compliance with environmental, health, safety, and ethical business requirements.

Supplier Quality Management

Establish supplier quality expectations and performance metrics. Lead supplier quality improvement initiatives. Support sourcing activities by evaluating supplier capabilities and risks.

Talent Development

Greenfield quality team set-up. Build and develop a high-performing quality organization. Coach and mentor quality leaders and technical professionals. Establish succession planning and organizational capability development programs.

Business Partnership

Participate in strategic planning and operational reviews. Support new business opportunities and customer engagements. Contribute to site profitability through quality and operational improvements.

Skills and Qualifications

10+ years of quality leadership experience in networking products, automotive electronics, industrial electronics, wireless communication products manufacturing, or EMS industries. 7+ years of cross-functional team management experience. Proven experience serving as a quality leader for high-end customers with recognized customer satisfaction Demonstrated outstanding results in quality improvement initiatives. Experience in U.S. greenfield factory establishment, overseas site start-up, or large-scale manufacturing plant implementation is preferred. Quality Management Systems 8D / RCA / PFMEA / Control Plan / SPC and MSA Lean / Six Sigma, Supplier Quality Management, Reliability Engineering Risk and Change Management Strategic Thinking - ability to translate business objectives into quality strategies Customer Focus - strong customer advocacy and relationship management skills Operational Excellence - Ability to improve quality, cost, delivery, and efficiency. Ability to lead through influence across multiple functions. Talent Development Influence & Collaboration- track record in building and developing high-performing teams. Multi-Cultural Adaptation- ability to manage and collaborate across multiple cultural teams. Language - English and Chinese; Spanish is a plus

Primary Working Location

Texas, United States

Education

Bachelor - Engineering, Information, Electrical, Mechanical or related science and engineering fields

Work Experience

Language Skills Acceptance Sampling, Advanced Product Quality Planning (APQP), Business Process Improvements, Continual Improvement Process, Cross-Functional Collaboration, Employee Performance Evaluations, Escalation Management, Failure Mode and Effects Analysis FMEA, Interdisciplinary Collaboration, Lean Methodologies, Lean Six Sigma (LSS), Motivational Leadership, Operational Excellence, People Management, Process Validation, Project Management, Quality Process Analysis, Resource Deployment, Resource Management, Root Cause Analysis (RCA), Service Improvement Planning, Six Sigma Green Belt Certification, Standard Operating Procedures Development, Statistical Process Control (SPC), Team Leadership

About WNC

WNC established in 1996, specializes in the design, development, and manufacturing of cutting-edge communications products. WNC also offers comprehensive technical support in RF antenna design, software design, hardware design, mechanical design, system integration, user interface development, and product testing and certification. Headquartered in Taiwan’s Hsinchu Science Park, WNC has established an overseas presence in the US, the UK, Germany, Japan, China, and Vietnam. These sites together offer complete solutions and local support for customers worldwide. WNC's technical expertise encompasses applications from broadband, multimedia, and the IoT to wireline and wireless communications, with a product scope covering solutions in network communications, network infrastructure, home automation, and advanced driver-assistance systems (ADAS). WNC has established itself as a company with a solid, robust culture built upon the core values of fundamentals advocacy, team cohesion, customer trust, and value creation. We have also established a comprehensive talent cultivation system that ensures a great work experience at WNC through digital transformation, employee learning & development programs, recruitment and compensation strategies and friendly workplace initiatives. We have also been implementing a "learning organization" initiative to encourage employees to adopt a mindset of always striving to better yourself. At WNC, you will receive the resources you need to enhance your cross-disciplinary skills and open up new possibilities for your career! In today’s interconnected world, our goal is to make WNC a leading company in the field of network communications technology integration. Come join us and work together to create positive connections and interactions as well as a harmonious, sustainable society for all.