US Live Safety Operations Leader

TikTok USDS Joint Venture; Scottsdale (AZ); On-site; USD 180,000 - 240,000; Full time

Job summary

TikTok USDS Joint Venture LLC is seeking a Head of US Live Safety Support to lead and scale the specialized user support organization responsible for a high-quality, real-time safety experience across the TikTok LIVE ecosystem. You will bridge live stream creators, hosts, and viewers with Trust & Safety teams, shaping an end-to-end support strategy and operating model.

This role requires strategic leadership, crisis management with sound judgment, and a focus on organizational health, training,

Qualifications

• Bachelor’s degree or equivalent practical experience in operations or related field.
• 5+ years leading large-scale user support or live operations.
• Experience with cross-functional collaboration across Product, Policy, Engineering, Legal.
• Strong analytical skills using real-time signals and data.
• Proven ability to lead high-velocity teams under pressure.

Responsibilities

• Lead US Live Safety Support organization to deliver rapid, high-quality live incident resolution.
• Design and implement real-time service models and escalation workflows.
• Own performance metrics, CSAT, SLA adherence, and 24/7 coverage.
• Collaborate with Trust & Safety, LIVE Product, Safety Policy, Moderation Ops, and Legal.
• Develop leadership pipeline and nurturing culture of operational rigor.

Skills

Strategic leadership

Cross-functional collaboration

Operational excellence

Real-time incident management

Data-driven decision making

People development

Education

Bachelor’s degree or equivalent practical experience

Job description

TikTok USDS Joint Venture LLC is seeking a Head of US Live Safety Support to lead and scale the specialized user support organization responsible for a high-quality, real-time safety experience across the TikTok LIVE ecosystem. You will bridge live stream creators, hosts, and viewers with Trust & Safety teams, shaping an end-to-end support strategy and operating model.

This role requires strategic leadership, crisis management with sound judgment, and a focus on organizational health, training,