US Forward-Deployed AI Solutions Engineer

Dayjob; Austin (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Meaningful equity

25 days holiday + your birthday off

Flexible working

Job summary

Dayjob is building AI agents for the US logistics market, and seeks a Forward Deployed Engineer to be the first technical hire on the ground in the US. You’ll work directly with the founders, sales, and customers to deploy and tune AI-powered planning in real operations.

You’ll own model settings, integrate ERP/telematics with Dayjob, and deliver on-site support while shaping the product with customer feedback and data-driven insights.

Qualifications

• 3+ years in a technical, customer-facing role (forward deployed / solutions / integration / implementation engineering or similar).
• Strong SQL - you can write your own queries against a non-trivial schema and read the results critically.
• Experience integrating systems, ideally including legacy or ERP-style platforms with imperfect data (APIs, file-based pipelines, data mapping).
• Comfort working with messy operational data and edge-case-heavy workflows.
• Clear communication with non-technical operators, and a willingness to travel to US customer sites.
• An ownership mindset - you diagnose root causes, follow through, and keep customers unblocked.

Responsibilities

• Own the optimisation model settings for our US customers - speed factors, service times, depot and tip times, zones, vehicle types, and time-window constraints - and validating them against real GPS and job-completion data.
• Supporting sales by setting up and tuning the model for demos, trials, and proofs of concept, so prospects see plans that reflect how their fleet really runs.
• Integrating customers’ legacy ERP, job-management systems and vehicle telematics with Dayjob, on-site - mapping data, designing the flows, and building the connections.
• Acting as first-line technical support for your customers: triaging issues, diagnosing whether the problem is data, settings, or platform, and escalating cleanly to engineering.
• Gathering customer requirements and translating them into clear input for product and engineering.
• Writing SQL and building reports (e.g. in Metabase) on fleet performance, utilisation, and plan quality.

Skills

SQL

Data integration

ERP / legacy systems

Customer-facing

Communication

Travel

Job description

Dayjob is building AI agents for the US logistics market, and seeks a Forward Deployed Engineer to be the first technical hire on the ground in the US. You’ll work directly with the founders, sales, and customers to deploy and tune AI-powered planning in real operations.

You’ll own model settings, integrate ERP/telematics with Dayjob, and deliver on-site support while shaping the product with customer feedback and data-driven insights.