Urology Practice Operations Manager

Rhode Island Hospital; Rhode Island; On-site; USD 53,000 - 88,000; Full time

Job summary

Brown University Health is seeking an Office Manager to oversee daily non-clinical administrative operations, supervise staff, and ensure efficient patient services. You will collaborate with billing to maximize revenue and help implement new programs while maintaining confidentiality and high standards of care.

Responsibilities include staff supervision, scheduling, policy implementation, and process improvements to enhance office efficiency and patient experience.

Qualifications

• Graduate of a medical business education program or equivalent experience; minimum high school diploma.
• Two years related experience in management or administration of a physician practice or hospital outpatient department.
• Demonstrated ability to manage office operations and supervise staff; excellent communication and interpersonal skills.

Responsibilities

• Develops and maintains knowledge of outpatient medical practice to maximize operational effectiveness.
• Participates in planning office activities to meet the practice's mission and goals.
• Supervises the daily activities of the staff.
• Assigns tasks to staff, establishes deadlines, and monitors completion.
• Ensures offices are properly staffed and functions are performed efficiently.
• Ensures staff training in all office processes and computer programs.
• Oversees patient flow, triaging calls, scheduling, and registration to ensure access to care.
• Manages provider schedules including office, clinical, and call schedules as required.
• Ensures adequate administrative support for clinicians.
• Oversees facility maintenance and acquisition of capital items.
• Maintains inventory of office and medical supplies; maintains office equipment.
• Orders office and medical supplies as required.
• Provides data on provider activity and productivity and other statistics.
• Keeps current with E/M guidelines, compliance regulations, and charge posting procedures.
• Coordinates with billing to ensure front-end billing accuracy (demographics, referrals, authorizations).
• Develops and monitors processes for patient satisfaction and relations with referring physicians.
• Ensures effective communication with referring offices and inpatient departments.
• Ensures activities meet patient expectations.
• Manages Human Resources, including recruiting, performance evaluations, and corrective actions.
• Conducts staff meetings to communicate policies and address issues.
• Participates in quality improvement teams as needed.
• Preserves patient and employee confidentiality.
• Advises director on regulatory compliance issues and implements approved programs.

Skills

Office management

Staff supervision

Communication skills

Computer skills

Process improvement

Education

Bachelor's degree in management

High school diploma

Medical office administration degree

Tools

Microsoft Office

Electronic health records

Job description

Brown University Health is seeking an Office Manager to oversee daily non-clinical administrative operations, supervise staff, and ensure efficient patient services. You will collaborate with billing to maximize revenue and help implement new programs while maintaining confidentiality and high standards of care.

Responsibilities include staff supervision, scheduling, policy implementation, and process improvements to enhance office efficiency and patient experience.