Medical Office Operations Manager

Lifespan; East Providence (RI); On-site; USD 53,000 - 88,000; Full time

Job summary

Brown University Health is seeking an Office Manager to oversee daily non-clinical administrative operations for the East Providence office. You will supervise up to 15 office staff, train and schedule, and ensure efficient patient service and workflow in coordination with the billing team.

You will help develop office policies, manage scheduling, triage calls, and support clinicians with administrative needs while upholding confidentiality and compliance with regulations.

Qualifications

• Graduate of an accredited medical business education program or equivalent experience.
• Minimum high school diploma.
• Bachelor's degree in management, business administration, or health care administration preferred.
• Two years related experience in the management or administration of a physician practice or hospital outpatient department.
• Demonstrated ability to manage office operations and supervise staff effectively.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee daily non-clinical administrative operations for assigned office(s).
• Supervise non-clinical office staff (up to 15).
• Train, schedule, and assign tasks; monitor deadlines and performance.
• Collaborate with the billing team to ensure accurate front-end billing and revenue collection.
• Develop and implement office policies and procedures; ensure compliance and confidentiality.
• Coordinate staffing, triage patient calls, scheduling, and patient registration to ensure a positive patient experience.

Job description

Brown University Health is seeking an Office Manager to oversee daily non-clinical administrative operations for the East Providence office. You will supervise up to 15 office staff, train and schedule, and ensure efficient patient service and workflow in coordination with the billing team.

You will help develop office policies, manage scheduling, triage calls, and support clinicians with administrative needs while upholding confidentiality and compliance with regulations.