Urology - Medical Front Office

IRONWOOD PHYSICIANS,P.C.; Gilbert (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Collaborative workplace

Job summary

Ironwood Physicians is seeking a dedicated Urology Front Office professional for our Gilbert, AZ location. This full-time role supports patient coordination, scheduling, payments, and reception duties in a collaborative healthcare team.

You will greet patients, register demographics, verify insurance, manage calendars, and ensure accurate chart documentation, contributing to a patient-centered experience. Experience with medical offices, proficiency in Microsoft Office, and strong communication

Qualifications

• Ability to multitask in a fast-paced medical environment.
• Knowledge of insurance processes, medical terminology, and patient reports.
• Strong customer service, communication, and teamwork skills.
• Proficiency in Microsoft Office and standard office systems.

Responsibilities

• Greet and assist patients; deliver exceptional customer service.
• Collect, post, and reconcile patient payments; resolve payment issues.
• Register patients and update demographic, insurance, HIPAA, and AOB information.
• Schedule, check in/out patients, manage physician calendars, and arrange follow-up appointments.
• Prepare and send testing procedures; manage paperwork and chart documentation.
• Answer and route calls; monitor faxes and patient callbacks.
• Reconcile daily reports and perform other assigned administrative duties.

Skills

Multitasking

Insurance knowledge

Customer service

Communication

Teamwork

Microsoft Office

Education

1–2 years medical experience preferred

Surgical/Medical Oncology experience preferred

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Urology - Medical Front Office

Full-time Regular Gilbert, AZ, US

At Ironwood Physicians, care is personal—and so is our team culture. At our Ironwood Urology (Phoenix (Ahwatukee) & Gilbert) offices, we’re looking for dedicated Front Office professionals who value consistency, show up for patients and teammates, and want to build a meaningful, long-term career in healthcare.

Why Ironwood?

This is more than a job—it’s an opportunity to grow. Whether you're launching your career or expanding your experience, you'll gain exposure to clinical operations & patient coordination in a supportive, team-driven environment.

• Full-time, Day Shift
• Located in our Ironwood Urology (Phoenix (Ahwatukee) & Gilbert) offices
• Exposure to clinical workflows and patient care coordination
• Career pathway into healthcare administration or specialty medical roles
• Work alongside experienced professionals in a collaborative environment
• Greet and assist patients; deliver exceptional customer service
• Collect, post, and reconcile patient payments; resolve payment issues
• Register patients and update demographic, insurance, HIPAA, and AOB information
• Schedule, check in/out patients, manage physician calendars, and arrange follow-up appointments
• Prepare and send testing procedures; manage paperwork and chart documentation
• Answer and route calls; monitor faxes and patient callbacks
• Reconcile daily reports and perform other assigned administrative duties

Minimum Qualifications

• Ability to multitask in a fast-paced medical environment
• Knowledge of insurance processes, medical terminology, and patient reports
• Strong customer service, communication, and teamwork skills
• Proficiency in Microsoft Office and standard office systems

Education & Experience

• 1–2 years of medical experience preferred
• Surgical and/or Medical Oncology experience strongly preferred

Certificates, Licenses, Registrations

• Valid Driver’s License

What We Offer

• A collaborative, mission-driven, and caring workplace

At Ironwood, we’re committed to “Outsmarting Cancer One Patient at a Time.”