Urology MA II: Referral & Scheduling Specialist

IU Health; Bloomington (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(K) retirement savings with company

Tuition reimbursement

Student loan forgiveness

Employee Assistance Program

Wellness program rewards

Job summary

IU Health in Bloomington, IN is seeking a Medical Assistant to serve as the primary liaison for referrals and scheduling coordination. You will review referrals, organize medical records, and communicate with patients and providers to ensure timely access to care.

The role requires MA certification, HIPAA awareness, and knowledge of ICD-10/CPT coding. Responsibilities include maintaining records, supporting front-office duties, and collaborating with clinical teams to optimize patient flow.

Qualifications

• Previous healthcare experience is required.
• Certification is required.
• Strong communication and organizational skills are essential.
• Knowledge of ICD-10 and CPT coding is preferred.

Responsibilities

• Serve as the primary liaison between patients, providers, medical records, and clinical teams to coordinate new patient referrals.
• Review incoming referrals to ensure all required information is received and complete.
• Obtain, organize, and maintain medical records and supporting documentation needed for scheduling and patient care.
• Communicate with patients, referring providers, and clinical staff regarding referral status, scheduling, and care coordination.
• Coordinate referral processing and appointment scheduling to facilitate timely access to care.
• Manage referral work queues and prioritize referrals according to clinic workflows and patient needs.
• Maintain accurate patient records in applicable systems.
• Support scheduling operations and help resolve referral and appointment-related issues.
• Collaborate with multidisciplinary teams to ensure seamless patient experience.
• Other duties as assigned

Skills

Healthcare experience

Scheduling

Patient communication

EMR systems

Medical terminology

Education

Medical Assistant certificate

High school diploma

Tools

EMR software

Job description

IU Health in Bloomington, IN is seeking a Medical Assistant to serve as the primary liaison for referrals and scheduling coordination. You will review referrals, organize medical records, and communicate with patients and providers to ensure timely access to care.

The role requires MA certification, HIPAA awareness, and knowledge of ICD-10/CPT coding. Responsibilities include maintaining records, supporting front-office duties, and collaborating with clinical teams to optimize patient flow.