Urology Clinic Registration & Front Desk Specialist

IU Health; Muncie (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

IU Health Urology in Muncie, IN is seeking an efficient front desk/registration specialist to support patient flow and billing processes. You will schedule appointments, interview patients for medical and insurance details, explain charges and policies, and ensure accurate data entry into billing systems.

You will also handle incoming calls and direct patients and visitors to the right resources. The role requires a High School Diploma or equivalent, basic MS Office skills, and preferred BLS

Qualifications

• High School Diploma or equivalent required.
• BLS certification preferred.
• 1-2 years of healthcare experience preferred.
• Ability to learn ICD-10 and CPT coding.
• Ability to interpret insurance information and medical terminology.
• Proficiency in MS Office (Word/Excel/PowerPoint).

Responsibilities

• Facilitates patient flow from entry to destination in a timely, accurate, and professional manner.
• Schedules appointments and interviews patients for medical information.
• Explains charges and policies of the department and hospital.
• Validates and enters charges into appropriate systems.
• Collects necessary payments and answers incoming calls.
• Directs patients and visitors appropriately.

Skills

BLS Certification

MS Office proficiency

Medical terminology

Phone etiquette

Education

High School Diploma or equivalent

Tools

MS Office

Billing software

Job description

IU Health Urology in Muncie, IN is seeking an efficient front desk/registration specialist to support patient flow and billing processes. You will schedule appointments, interview patients for medical and insurance details, explain charges and policies, and ensure accurate data entry into billing systems.

You will also handle incoming calls and direct patients and visitors to the right resources. The role requires a High School Diploma or equivalent, basic MS Office skills, and preferred BLS